Ob Title: Assistant Restaurant Manager
Location: Heathrow Airport, London
Department: Food & Beverage / Hospitality
Reports to: Restaurant Manager
Job Summary:
The Assistant Restaurant Manager supports the Restaurant Manager in the daily operations of the restaurant, ensuring exceptional customer service, efficient staff management, and smooth operational flow in a fast-paced airport environment. This role requires strong leadership, excellent communication skills, and the ability to maintain high standards of quality and compliance with health and safety regulations.
Key Responsibilities:
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Assist the Restaurant Manager in overseeing all aspects of the restaurant’s operations.
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Ensure excellent customer service is delivered consistently to all guests.
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Supervise, train, and motivate restaurant staff to maintain productivity and high service standards.
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Manage staff scheduling, attendance, and performance evaluations.
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Handle customer inquiries, complaints, and feedback promptly and professionally.
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Monitor stock levels, place orders, and work closely with suppliers to ensure availability of ingredients and supplies.
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Ensure compliance with food safety, hygiene, and health & safety regulations at all times.
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Assist in managing budgets, controlling costs, and maximizing profitability.
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Support the implementation of marketing and promotional activities within the restaurant.
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Maintain cleanliness and presentation standards throughout the restaurant.
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Cover shifts for the Restaurant Manager when required.
Requirements:
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Previous experience in a supervisory or assistant managerial role within a restaurant or hospitality setting, preferably in a high-volume environment.
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Strong leadership and team management skills.
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Excellent communication and interpersonal skills.
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Ability to work well under pressure and handle multiple tasks efficiently.
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Knowledge of food safety standards and health & safety regulations.
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Flexibility to work shifts including weekends, evenings, and public holidays.
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Customer-focused with a passion for delivering excellent service.
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Basic financial and budgeting knowledge is a plus.
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Familiarity with point-of-sale (POS) systems and restaurant management software.
Benefits:
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Competitive salary and bonus opportunities.
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Employee discounts across airport outlets.
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Opportunities for career growth and professional development.
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Dynamic and fast-paced work environment.
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Travel discounts and other Heathrow employee perks