Pay Rate: £45,492.58
Grade: L
Contract Type: Permanent (Full-Time)
Shift patterns: 4 on 4 off. 4am - 4pm and 4pm - 4am (you need to be able to work both shift patterns as this is a 24hr service)
Location: Gatwick Airport
PLEASE NOTE: The role is based within an airport. You will be required to undergo a security/background check if you are to be successful for this position.
Ready for your career to take off? Did you know that DHL, an award-winning leading supply chain business, also provides ground handling services at many UK airports? We're seeking a Front of House Shift Manager to play an integral role in our aviation contract, delivering a first-class service and achieving fantastic results.
WHAT DOES THE ROLE ENTAIL?
* Ensuring the customer's product is delivered consistently to demanding service level standards and set on time performance targets.
* Adherence to compliance both internal and external regulatory bodies
* Monitor agreed resource level across site in line with budgets, and productivity targets
* Manage and enhance performance management - Monitoring performance, and taking action to correct any shortfalls.
* Support Engagement initiatives across site
* Planning corrective action meetings and preparing response to audits
* Support CSR initiatives across site
* Ensure effective communication processes are established for both internal and external customers
* Review, develop and maintain/improve operational processes
* Record and proactively manage KPI's to drive continuous improvement in the service level and cost performance
* Work closely with H&S and other members of leadership team to ensure all standards of the operation are followed
* Liaise with management team on safety audits and support implementation plans
* Drive safety-first culture, complete audits, manage incidents, ensure adherence to H&S regulations.
* Lead daily FOH operations ensuring OTP, Gate Closure performance, customer service, and compliance.
* Identify performance issues, conduct deep dives, implement mitigation actions, support OMS activities.
* Responsible for managing the departmental / team budget specifically for overtime
* Responsible for identifying Continuous Improvement opportunities
* Carry out HR functions as required ensuring compliance with all HR processes and policies including Disciplinary and Grievance management
* Conduct 1-2-1's for direct reports with evidence of development feedback and develop a pipeline of successors within the department
* Responsble for sickness/absence management and reporting, working towards site KPIs. Ensuring proactive management of absence within set HR / site guidelines
WHAT DO WE NEED FROM YOU?
We'd love to hear from you if you have the following experience but don't hesitate to apply if you don't tick every box on this page - we're great at spotting talent and potential in everyone:
* Aviation experience is essential
* Experience of leading a successful team
* Ability to manage teams through your direct reports providing timely and effective feedback
* Airports operational experience essential at a management level Duty Manager or above
* Experience as a Line manager essential
* Working knowledge of ground handling and airport operation regulations
* Ability to communicate successfully at all levels above and below their appointed grade
* High standards in delivering customer service
* Understanding of roster coverage (preferred)
SECURITY PROCESS TO WORK WITHIN AVIATION AND TRAVEL AT DHL
* Be able to provide five years address history
* Be able to provide five years reference history (employment/education/benefit claim/character)
* To obtain a full airside ID
WHY CHOOSE US?
As well as competitive pay rates, you will be entitled to an award-winning range of benefits including:
* Free confidential 24/7 GP service
* Hundreds of discounts (including retail, childcare + gym)
* Affordable loans & enhanced pension scheme
* 24/7 employee support service for you (+ family) with access to free counselling and much more:
OUR APPROACH TO DIVERSITY & INCLUSION
We will ensure that all our resourcing activities are fair, transparent and consistent across the UK. Find out more about our global approach to Diversity, Equity, Inclusion & Belonging:
BE AN ESSENTIAL PART OF EVERYDAY LIFE
DHL is the global leader in Supply Chain management and we keep the world moving. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more, so they can deliver to their customers.
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