Annual wage £13,197.60 Working week Monday - Friday, 08:30 - 17:00 (with a 16:00 finish on a Friday) Total hours per week: 37 Expected duration 12 Months Possible start date 06 May 2024 Date posted 09 Apr 2024 Apprenticeship level Intermediate Level 2 (GCSE) Reference number VAC1000242706 Positions 1 available What you will do in your working day Provide high quality service to customers which will be delivered mainly from the workplace, digitally, by telephone or occasionally going out to see the customer Manage orders and payments Offer advice and guidance to fix problems and support to customers Update both internal and external systems with the required data Demonstrate excellent customer service skills and behaviours Gain a good knowledge into the products and services provided. Provide information and service in line with service standards and appropriate regulations The training you will be getting The successful applicant will work towards a Level 2 Customer Service Practitioner qualification, which will take 12 months plus End Point Assessment (EPA) What to expect at the end of your apprenticeship Customer service skills transfer across lots of different jobs and industries. With experience you could: work in other industries like transport, delivery and storage or digital. become a team leader, training officer or customer services manager Requirements and prospects Desired skills and personal qualities Communication skills, Attention to detail, Team working Qualifications GCSE or equivalent English (Grade 3-9) Essential GCSE or equivalent Maths (Grade 3-9) Essential