Overview
We are now seeking an inspiring Store Manager to lead our brand-new Bicester Village retail team. This is a rare opportunity for a passionate and experienced retail leader to shape a new chapter in our legacy—someone who embodies our values and is committed to delivering exceptional service, inspiring teams, and creating joyful experiences for every customer.
Responsibilities
* Lead, inspire, and develop a high-performing team to deliver exceptional customer experiences
* Champion Fortnum's values and ensure our brand is represented with elegance and excellence
* Drive commercial performance through effective planning, stock management, and visual merchandising
* Own store KPIs including sales, NPS, profit, compliance, and team development
* Ensure operational excellence, compliance, and adherence to company standards
* Act as a brand ambassador, building strong relationships with customers, partners, and the local community
* Proven experience in a senior retail leadership role, ideally within luxury or premium environments
* A forward-thinking leader with a warm, engaging, and motivational style
* Strong commercial acumen and a track record of achieving sales, KPIs and operational targets
* Passion for food, heritage, and delivering extraordinary service
* Excellent communication and interpersonal skills
* Flexibility to work across a variety of shifts, including weekends
Qualifications
* Proven experience in a senior retail leadership role, ideally within luxury or premium environments
* A forward-thinking leader with a warm, engaging, and motivational style
* Strong commercial acumen and a track record of achieving sales, KPIs and operational targets
* Passion for food, heritage, and delivering extraordinary service
* Excellent communication and interpersonal skills
* Flexibility to work across a variety of shifts, including weekends
Benefits
* Competitive salary + performance-based bonus
* 28 days holiday + a day off for your birthday and 5 extra wellbeing days
* Up to 40% store and restaurant discounts
* Matched pension scheme and access to MyRewards for discounts on major retailers
* Career development opportunities across our iconic brand
* Additional annual leave and gifts after 5 years of service
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