Better places, thriving communities.
Purpose of the job:
To provide an exceptional level of management to a corporate Client and Security team in the centre of Manchester, ensuring the visitor and tenant experience is second to none. The Security Manager is responsible for all aspects of site security, which includes all common areas, service areas, customers, clients, contractors, and visitors. The successful candidate will be is personally responsible for a team of around 6 Security Officers.
The Security Manager will answer directly to the site-based Client and will assist directly with the day to day running of the security team which includes ensuring the correct procedures are followed for contractors arriving on site and allow them to proceed with their work providing the appropriate Risk Assessments and Method Statements have been approved and signed off by the client. The Security Manager is also to deal directly with complaints and respond to them in an appropriate manner.
Responsible to: Regional Account Manager (Mitie)
External relationships: JLL Client, Visitors and Contractors
Internal relationships: Mitie Security Officers, Mitie Control Room, Resource Schedulers and Regional Account Director.2
Interested applicants should provide an up to date CV as well as a covering letter explaining why they would be suitable for the role.
Job overview
Responsible for managing the Security team of a busy corporate office building in the Centre of Manchester, overseeing the operational effectiveness of the team. This includes understanding the many essential functions of the site which includes:
1. All aspects of the corporate security including front of house, back of house, delivery and service yards, car parks.
2. Site emergency, disaster, and evacuation procedures.
3. Officer timekeeping and attendance.
4. The health and safety of all Mitie Officers and the safety of all those who visit the site.
5. Dealing with and accurately recording incidents that affect security operations
6. The security and safety of the buildings and their contents.
7. Providing a high standard of response to telephone and email enquiries.
8. Leadership and direction to all Mitie personnel on duty to ensure all issues are dealt with correctly.
9. The investigation of incidents concerning Mitie staff and reporting findings to Regional Account Manager.
10. Leading by example to deliver a proactive customer and guest focussed team.
11. Dealing with incidents first hand and directing the appropriate staff to these incidents.
12. Responsible for all aspects of recruitment including job adverts, interviews, screening and on-boarding process.
13. Liaising and supporting site maintenance and cleaning team where needed and supporting a one team ethos
Main Duties of the Role
14. Check shift reports and DOB
15. Ensure all incidents are dealt with appropriately, recorded accurately and disseminated to those that need to know in a timely manner.
16. Overseeing the provision of staff members ensuring there is sufficient cover in areas such as Reception and Control Room.
17. Be responsible for the Assignment Instructions, Emergency Manual and Risk Assessments ensuring they are kept up to date and fit for purpose.
18. Maintain the standards of the building for access / egress and visitor regulation.
19. Ensure standards of dress, safety and presentation are always maintained within the security team.
20. Management of the control room and standards
21. Ensure that all staff receives the required level of supervision.
22. Ensure that all security staff are adhering to the Mitie assignment instructions as well as site specific standard operating procedures.
23. Ensure all staff training is completed and up to date
24. Completion and checking of accident and health and safety reports.
25. Carrying out site checks and audits of first aid and fire safety equipment.
26. Ensure Fire and other site logbooks are up to date
27. Liaising with tenants and offer advice on security and safety matters.
28. Management of contractors ensuring RAMs and health and safety documentation is valid
29. Producing reports such as access control, CCTV reviews
30. Assisting with site audits
31. Provide annual leave cover for the JLL Client
32. Any other reasonable request from management or JLL Client.
Skills & Knowledge
▪ Be an experienced Manager.
▪ Hold a valid SIA License and CCTV License
▪ Has the ability to contribute toward a team ethos
▪ Can work on own initiative.
▪ Able to communicate effectively and clearly at all levels within the organisation.
▪ A comprehensive working knowledge of all processes and procedures.
▪ Excellent oral communicator.
▪ Strong written skills for reports and incident recording/writing.
▪ Can solve problems and react effectively to site emergencies
▪ To be able make quick and confident decisions in the absence of the Facilities Manager.
▪ Experience in disaster/incident management
▪ Good knowledge of Microsoft applications and general IT skills
▪ To share knowledge and support team members, to make the best use of their capabilities.
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .