The primary role of a 24x7 Service Desk Analyst is to work as part of a team to support our customer base on a 24/7/365 basis, focusing on inbound activities such as taking customer phone calls and managing our mailbox. The team is the first point of contact for all technical issues that customers require support for. You will ensure we offer outstanding responsiveness combined with excellent customer service that exceeds the Service Level Agreements.
Please see attached JD for full description.
Vacancy Details
* Type: Fixed Term/Full Time
* Location: Blackburn
About Us
An exciting past, a secure future
Founded in 1991, Maintel became AIM listed in 2004. Significant organic growth continues to drive our success, expanding our global footprint and capabilities to support nearly 7,000 customers.
Operating across four UK locations, our team of over 500 has grown through the acquisition of key enterprise technology providers that complement our core services.
Technology Leaders
Maintel’s expertise includes unified communications, contact centre solutions, workforce optimisation, networking, security, mobile and voice services, and managed print services. We combine vendor and carrier technologies with our in-house expertise to deliver complete end-to-end services, either on-premise or in the cloud.
Benefits
Includes 25 days holiday, rising to 28 with service (plus bank holidays), with options to trade holidays. Income Protection scheme. Please see attached JD for full list of benefits.
Skills & Requirements
Please note: Due to the nature of this role, the successful candidate must be eligible to obtain UK Security Clearance at SC level. Candidates must meet the criteria set by the UK Government’s vetting process. Holding current security clearance is desirable but not essential — support can be provided during the vetting process. We are happy to sponsor clearance for suitable candidates who meet the eligibility criteria. All applications will be reviewed fairly. Security Clearance is only required at the offer stage.
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