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To provide full administration support to the reverse logistics function, ensuring all required products are collected and recovered from the field to be processed in a timely, cost-effective, and environmentally friendly manner, while meeting customer requirements.
* Administer the recovery of customer-owned stock and spare parts to ensure timely collection from the end user or engineer.
* Handle product returns efficiently, including managing customer returns, processing returned items, and ensuring appropriate disposition (restocking, refurbishing, recycling, or disposal).
* Track and manage inventory levels of field service engineers, optimizing inventory turnover and minimizing costs associated with excess inventory.
* Provide responsive and effective customer service for return-related inquiries, issues, and concerns to enhance customer satisfaction.
* Analyze return patterns and other relevant data to identify opportunities for process improvements, cost reductions, and customer/stakeholder experience enhancements.
* Control the system receipt for customer-owned stock and spare parts to ensure system and cost reporting accuracy.
* Process return requests from engineers to ensure the timely return of customer-owned stock.
* Update inventory records to reflect returned goods, manage engineer inventory levels of returned or excess products, and reconcile inventory discrepancies.
* Process and resolve all ITS reverse logistics queries in a timely manner to ensure efficient service delivery.
* Support the creation of an engaged workforce within the Supply Chain Operations teams through coaching and developing the management team to promote a positive work culture that meets current and future business needs.
* Support a culture of continuous improvement through innovation and commercial awareness to enhance customer experience and financial performance.
You will ideally have
* Experience of end-to-end processes in a supply chain environment.
* Ability to make decisions independently.
* Good analytical skills.
* Proficiency in Word, Excel, and Outlook.
* Ability to collate data and report findings in the required format.
* Ability to prioritize work effectively and meet deadlines.
* Good verbal and written communication skills.
We receive a high volume of applications for our roles, so we encourage you to apply as soon as possible.
In return for your commitment, you can expect
We’re looking for individuals with values, causes, strengths, weaknesses, passions, and ideas. Bring your unique energy, and we’ll match it with opportunities to create the future.
In return for your commitment, we can offer you:
* Role-specific working conditions.
* An excellent package with a solid basic salary, strong bonus, and company benefits including: a competitive holiday entitlement, two days of special leave per annum for volunteering, an additional holiday purchase scheme, flexible retirement plan, support for physical, emotional, and financial health including Employee Assistance Programme, financial protection, life cover, will writing, medical protection, gym, travel, and retail discounts, and more. Company car or car allowance (role-specific), cycle-to-work scheme.
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