Overview
Income Recovery Officer (Perm: East London)
Join to apply for the Income Recovery Officer (Perm: East London) role at Adecco. This is a full-time (35 hours per week, Monday to Friday), permanent position based in East London (4 days per week in office and one day work from home on Friday). The role reports to the Head of Finance.
Responsibilities
* Ensure prompt and appropriate contact is made with customers who fall into arrears of rent and/or other charges.
* Run weekly rent arrears reports, keep records of actions taken and correspondence with tenants.
* Advise tenants on Housing Benefit and Universal Credit to sustain tenancies.
* Liaise with benefit agencies to resolve problems with Housing Benefit and Universal Credit.
* Submit former tenant debts for write-off where the debt is unrecoverable.
* Take legal action against residents who will not pay, including representing the Association in court.
* Apply for grants, DHPs, APAs and Direct UC payments.
* Make affordable repayment agreements taking income and expenditure into account.
* Offer appropriate advice and support including referrals to the Tenancy Sustainment Service.
* Proactively monitor and manage rent and service charge accounts for both current and former residents across all tenure types.
* Participate in the development, implementation and delivery of income and financial inclusion projects and service improvements.
Qualifications and Experience
* Experience in housing management (preferably 2 years).
* Highly self-motivated and strong on the telephone.
* A car driver and owner is not required; the patch is local and can be covered by foot or bus.
* Good knowledge and understanding of CRM systems and Pyramid software would be ideal.
* Previous public sector experience would be useful but is not essential.
* Experience in reclaiming debt owed to the client/landlord by tenants in court would be a real advantage.
* Knowledge of dealing with leaseholders and an excellent understanding of welfare and benefits would be highly desirable.
Job Details
* Employment type: Full-time
* Seniority level: Entry level
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