Job Description:
Exciting Career Opportunity! Join Our Growing Team as a Support Analyst!
Location: Birmingham, UK (Hybrid role - Office-based with some travel to customer sites)
Salary: £28,500 (rising to £30,500 after training period)
What You'll Do:
* Troubleshoot and resolve customer queries and technical issues
* Provide advice on optimising system functionalities for users
* Help customers configure the system to meet their specific business needs
* Build professional relationships by offering ongoing support
* Work with internal teams to test and enhance system performance
* Follow a structured career path with regular feedback and clear targets
* Opportunities for growth into Senior or Lead Analyst roles
* Early responsibility for mentoring and guiding colleagues
Who We're Looking For:
* A degree holder (2:1 or above) in an analytical field (e.g., Maths, Economics, etc.)
* Strong A-Level results
* Excellent problem-solving and communication skills
* Ability to quickly learn and apply new concepts in technology
* Team-focused with a passion for delivering high-quality service
Training & Growth:
* Comprehensive initial training and close mentoring
* Ongoing opportunities for industry-recognised certifications
* Work with a motivated and focused team
* Clear career progression with performance-based reviews
Ready to join a company where you can grow and make a real impact? Apply now to start your journey!
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