As part of Calibre Scientific, our instrumentation service team works throughout the UK and Ireland on a diverse range of laboratory equipment. We have teams in chromatography, spectroscopy and wet chemistry, and adjacent service teams in lab equipment and services. Our teams support customers in many sectors including healthcare, life sciences, food & drink and pharma agriculture, oil, gas and renewables.
Position Summary:
This role provides field-based service support for NIR and Wet Chemistry instrumentation across the UK and Ireland. The position comes with full training on Wet Chemistry systems from an experienced Field Service Engineer and training for NIR systems from other Field Service personnel. The Field Service Engineer will deliver servicing, troubleshooting, and breakdown support for legacy FOSS NIR instruments and FOSS/OPSIS Liquid Line wet chemistry systems.
Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily (other duties may be assigned). Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Perform scheduled service, preventative maintenance, and verification on NIR and Wet Chemistry instruments.
* Provide on-site and remote diagnostics and breakdown repairs for legacy FOSS NIR systems (e.g., 5000/6500, DS2500, SpectraStar, Rapitec etc.) and FOSS/OPSIS wet chemistry instruments.
* Capture and retain technical knowledge from an experienced wet chemistry Field Service Engineer to ensure continuity of expertise.
* Manage service visits across the UK & Ireland, including regular travel and some short-notice requirements.
* Produce accurate service reports following all site visits and activities.
* Complete accurate expense accounting related to travel and service visits.
* Use service-related software tools, manage instrument files, and support customers in resolving networking or software-related issues where relevant.
* Identify and escalate potential business opportunities discovered during customer visits.
The successful candidate will be located in the South East / South West area of England, UK.