We are looking for enthusiastic Pension Customer Service Agents to support with life and pension account enquiries. You will be responsible for providing a positive experience, working to resolve queries over the phone and email as well as completing administrative activities.
This is a great opportunity to join the pension industry, and further your experience in customer services.
What youll be doing as Pension Customer Service Agent:
* Manage inbound calls to discuss any enquiries relating to life or pension accounts.
* Provide a clear and efficient response within company guidelines that always puts the customer first.
* Providing updates and information where applicable around their pension product such as valuations, transfer progress, and balance.
* Spotting potential complex queries / complaints and raising these internally to ensure a swift resolution.
* Updating the client database with all key information acquired from the call.
Were looking for a Pension Customer Service Agent with:
1. Customer service experience within a call centre environment.
2. Experience within life and pensions would be an advantage.
3. Experience within financial services would be beneficial.
4. Excellent interpersonal and empathy skills to really connect with each customer and make a positive experience on each interaction.
5. Understand...