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Learning Solutions Consultant, Birmingham
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Client:
Mapal Group
Location:
Birmingham, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Views:
2
Posted:
26.08.2025
Expiry Date:
10.10.2025
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Job Description:
Edinburgh or Remote | Starting mid-September
At Mapal, we believe learning should inspire, drive performance, and create lasting impact. Our Learning Solutions team partners with global hospitality brands to design and deliver bespoke digital learning that transforms how teams work, grow, and succeed.
We’re looking for a Learning Solutions Consultant to join our team during a maternity cover. This role focuses on building trusted relationships with customers, understanding their needs, and providing insights and guidance to shape impactful learning experiences. This may involve challenging assumptions and proposing innovative solutions.
We are constantly evolving our services, exploring new delivery methods including AI-led concepts and innovative tools. To succeed, you should be curious, adaptable, and eager to learn, especially about new technologies and how they can add value for our clients.
What you’ll be doing:
* Consult with customers to understand their needs and recommend suitable learning solutions.
* Build strong, trust-based partnerships through open communication and collaboration.
* Guide customers confidently, challenging assumptions and suggesting creative alternatives.
* Work with designers, developers, and creative specialists to produce eLearning courses, videos, animations, infographics, and performance support tools.
* Manage project scope, design, and delivery, ensuring quality, timeliness, and alignment with client goals.
* Assure quality of outputs from internal teams and external suppliers.
* Stay updated with industry developments and bring innovative ideas to projects.
You will thrive in this role if you:
* Have experience in learning and development, especially digital learning consultancy or design.
* Understand learning design principles and practical application.
* Can develop strong customer relationships, listen actively, and confidently advocate for better solutions.
* Are an excellent communicator who simplifies complex topics and inspires confidence.
* Are organized, detail-oriented, and capable of managing multiple projects.
* Bring creative thinking and innovative problem-solving skills.
* Know digital learning production processes and tools.
* Have knowledge of the hospitality industry.
* Possess hands-on experience with eLearning authoring tools, especially Evolve.
* Speak French and/or Spanish.
How we work at Mapal?
Our values guide our collaboration and service:
* One team: Collaborate openly and celebrate success together.
* Commitment: Deliver on promises and exceed expectations.
* Customer obsession: Prioritize our customers in everything we do.
* Think big: Innovate boldly and see challenges as opportunities.
* Resilience: Adapt quickly, stay positive, and persevere.
* Ownership: Take responsibility and drive results with pride.
Join a passionate, creative team shaping the future of learning in hospitality, work on impactful projects with global brands, enjoy flexible working arrangements, and a culture of growth and collaboration.
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