Overview
We are looking for Volunteers who love Charity Shop shopping and would be happy to share their experiences of both shopping and donating to Isabel Hospice. You will be provided with a questionnaire to complete after your visit to highlight where we are doing well and what we can improve on.
Key Responsibilities
* Visiting our shops
* Purchasing items
* Donating items
* Preparing a report to feedback
Skills, Qualities And Experience
* Have an interest in and/or experience of working with sustainable fashion.
* Be customer service focused.
* Friendly with good communication and interpersonal skills.
* Positive and enthusiastic attitude.
* To have a reasonable level of fitness - you may be required to drop off bags of donations at our shops as part of your Mystery shopper role.
* To be able to use Word / Excel to complete questionnaires.
* To have respect for Isabel’s policies & display our values of Caring, Together, Respect, Responsive & Dynamic at all times.
* To be respectful of others regardless of their background - the role will require you to be committed to fairness, respect, equality, diversity, inclusion, and engagement.
* Age 18 and over.
Benefits to you
* Find out more about sustainable and circular fashion.
* Flexibility – midweek or weekend visits may be requested to capture feedback on various days; the role is very flexible.
* You get to spend time in our lovely shops!
* Make a difference to your local community.
Training & Additional Information
* Induction
* In role training
* Statutory/Mandatory training including Manual Handling and Health & Safety
* Participate in quarterly Staff & Volunteer updates and Schwartz rounds
Keep up to date with regular communications and be first to hear about our Events.
Location
Buntingford, Bishop’s Stortford, Cheshunt, Hatfield, Hertford, Hoddesdon, Sawbridgeworth, Waltham Cross, Ware, Welwyn Garden City, Welwyn Village Areas
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