Job Description
Anticipated Contract End Date/Length: April 17, 2026
Work set up: On site/hybrid (With flexibility to be based in Newcastle, Leeds, Manchester, or Scotland)
Our client in the global professional services industry is looking for a User Experience Designer to join the User Experience Design team supporting a government project. This role focuses on understanding user needs, behaviors, and task flows to create optimized user experiences, working collaboratively across multiple teams, and contributing to key design and research decisions in a public sector environment. Experience working with government services and sensitivity to vulnerable citizen groups is highly valued.
What you will do:
* Conduct in depth user interviews and usability testing to gather actionable insights.
* Create user personas and journey maps to inform design and research decisions.
* Analyse target user needs and task behaviors to optimize user experience outcomes.
* Collaborate with cross functional teams to ensure a cohesive and consistent user experience.
* Iterate research outputs and design recommendations based on user feedback and testing results.
* Contribute to team and cross team decisions as a subject matter expert in user research.
* Manage research activities and support effective team performance.
* Provide practical solutions to research and usability challenges across teams.
* Stay updated on industry trends and best practices in user research, usability, and customer experience design.
Qualifications
* Proven experience in user research within government or public sector environments.
* Strong expertise in conducting user interviews, usability testing, and translating findings into actionable insights.
* Experience creating personas, journey maps, and research artefacts to support design decisions.
* Ability to collaborate across multiple teams and influence key decisions.
* Experience working with vulnerable citizens is advantageous.
* Strong understanding of customer experience design and usability principles.
* Excellent communication, facilitation, and stakeholder engagement skills.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Candidates must be legally authorized to live and work in the country where the position is based, without requiring employer sponsorship.
HelloKindred is committed to fair, transparent, and inclusive hiring practices. We assess candidates based on skills, experience, and role-related requirements.
We appreciate your interest in this opportunity. While we review every application carefully, only candidates selected for an interview will be contacted.
HelloKindred is an equal opportunity employer. We welcome applicants of all backgrounds and do not discriminate on the basis of race, colour, religion, sex, gender identity or expression, sexual orientation, age, national origin, disability, veteran status, or any other protected characteristic under applicable law.