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Digital Library Assistant
The closing date is 15 June 2025
Due to the current post holder retiring, we are looking to recruit a new member to our team. The Digital Health Records team is a 24 hour service. During the out of hours a range of duties are completed including providing an admission service for some of our inpatient areas and a patient location enquiry service, handling calls from the general public and other organisations. T
This is an interesting opportunity for enthusiastic and conscientious individuals who have proven office administration and IT skills. The role requires excellent communication skills, and attention to detail is paramount. Post holders must be strong team players who can work efficiently with colleagues within the DHR team, whilst liaising with staff from all departments across the wider hospital.
Main duties of the job
Please refer to the job description and person specification attached to the advert for the full details of the vacancy.
Admissions - updating the Trusts IT systems with admission information.
Public Enquiries - handling telephone calls regarding the location of patients.
Release of information - provision of paper or digital case notes to NUH and other organisations.
About us
The DHR Team ensures the provision of digital and paper patient health records to the Trust. This is an exciting time to be part of Digital Services at NUH as we continue our digital transformation.
With over 20,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.
Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
Job responsibilities
You will be a conscientious and enthusiastic team player with computer literacy and good organisational skills. You will need to be able to demonstrate a clear understanding of confidentiality issues, be well motivated and reliable. You will be able to understand and accurately convey verbal and written information and be able to remain calm under pressure. You will present a professional and polite attitude at all times.
Person Specification
Qualifications
* GSCE A-C Grades or Equivalent
* Computer literate and competent in the use of MS Office products: Word, Outlook and Excel
Communication Skills
* Demonstrates ability to convey confidential information with sensitivity and discretion and in accordance with Trust's Code of Confidentiality at all times
Experience
* Experience of working in a team
* Experience of customer service skills
* Previous NHS experience
Analytical and Judgement Skills
* Has a good level of analytical and problem solving skills
* Remain calm under pressure of tight deadlines
* Make judgements and decisions in the absence of more senior supervisors/managers.
Planning and Organisation Skills
* To have the ability to prioritise workload and to recognise changing priorities and act within the team to re-prioritise as appropriate
* Ability to consistently work to a high standard and within prescribed deadlines
* Is able to work both as an individual using own initiative and as a team member, prioritising workloads for self and others.
Physical Skills
* Able to concentrate for long periods in a sedentary role
* Ability to use all office equipment (PC, printer and photocopier/fax/scanner) given appropriate training
* To be able to frequently lift and handle health records
Other Requirements
* Flexibility in respect of working arrangements as must be prepared to work at both campuses as and when required
* There will be a responsibility to work at least two Bank Holidays per year. (Note that Bank Holidays include Christmas Day, Boxing Day and New Year's Day).
* To cover additional shifts out of hours if already working evening/night/weekend shifts as part of the out of hour's team or volunteer from day shift if appropriate.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Nottingham University Hospitals NHS Trusts
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