Job Summary
Lovely established independent Travel Agency based in Edinburgh are seeking a Travel Agent to join their friendly team. As a Travel Consultant here, you will sell a wide variety of holidays quoting from a range of Tour Operators, a bit different from standard high‑street travel agents.
Responsibilities
* Valuing the customer experience and building rapport with them whether in store, on the phone or via email, ensuring exceptional service through the entire booking process.
* Taking enquiries and quoting on a wide variety of itineraries to fulfil clients' aspirations.
* Handling diverse enquiries covering packages, cruises, long‑haul, city breaks, luxury, multi‑centre, escorted tours and solo holidays, whatever the customer requires.
* Making suggestions to enhance the booking and the customer’s holiday experience.
* Using comprehensive destination knowledge to assist customers.
* Selling a range of Tour Operators, providing clients with choice and personalising their holiday experience.
* Using personalities and sales skills to close bookings and strive for repeat business.
Working Hours
Monday to Friday 9 am to 5:30 pm, no weekends.
Qualifications
* Experience as a Travel Advisor within a retail travel environment.
* Knowledge of worldwide destinations and travel products.
* Sales and customer service skills.
Package
Salary: £24,000 to £28,000 per annum, depending on experience, plus incentives, discounts and company bonus.
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