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2nd line support engineer

Orpington
Support engineer
£30,000 a year
Posted: 23 October
Offer description

ITMS - On-Site IT Engineer Were recruiting on behalf of a dynamic and growing IT & Telecoms business based in Orpington. Theyre looking for an On-Site IT Engineer to join their close-knit technical team someone confident, customer-focused, and ready to take ownership of hands-on IT support across multiple client sites. This is a brilliant opportunity for a skilled IT professional who enjoys variety, autonomy, and being the go-to person for resolving technical issues face-to-face. Key Responsibilities Deliver on-site IT support for client businesses across the South East. Troubleshoot and resolve hardware, software, and network issues. Configure, install, and test IT systems and new equipment. Maintain accurate documentation of all support activity. Collaborate with the wider technical team and escalate complex issues when needed. Provide excellent customer service and clear communication throughout all interactions. Travel between client sites and occasionally provide out-of-hours support. Key Requirements Proven experience in IT support, helpdesk, or a field-based engineer role. Strong knowledge of Windows operating systems, Microsoft 365, and networking fundamentals. Confident using remote support and ticketing tools. Excellent communication and customer service skills. Problem-solving mindset with the ability to manage your own workload. Full UK driving licence and willingness to travel regionally. Desirable: IT certifications such as CompTIA A, Network, or Microsoft Certified Professional. Skills & Attributes Calm and professional under pressure. A natural problem-solver with good analytical skills. Organised, reliable, and self-motivated. Enjoys building strong relationships with clients and team members. Why Apply? Variety: Every day brings new challenges and technologies to work with. Impact: Youll be the person keeping clients IT systems running smoothly. Growth: Opportunity to develop your technical skills and progress within a growing IT & Telecoms business. Support: Join a friendly, experienced team who value collaboration and quality service. Apply Now If youre an experienced IT Engineer looking for a hands-on role with a respected IT & Telecoms company, wed love to hear from you send your CV today.

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