Service Advisor - Jaguar Land Rover, Ashford
An opportunity has arisen for a Service Advisor to join our team at our JLR recovery centre based in Ashford. This role reports directly to the Aftersales Manager and will play a key role in supporting our service operations.
Working hours are Monday to Friday 7.30am to 5.30pm. 1 in 4 Saturdays on a rota.
You will be responsible for:
· Managing drop-off and collection of service bookings
· Completing detailed pre calls prior to client arrival
· Providing regular updates and clear communication to clients
· Working with remote service advisors to arrange return of repaired recovery vehicles
· Liaising closely with Workshop Control to ensure smooth workflow and seamless client experience
· Providing accurate, efficient and timely administration
· Upselling health check work identified by the workshop
· Problem solving and overcoming objectives confidently and professionally
· Working collaboratively as part of a team to ensure client needs are met
· Achieving and exceeding performance targets and KPI’s
We are seeking an experienced service advisor with the ability to work calmly under pressure in a faced paced environment. The ideal candidate will be highly professional, well organised and meticulous in their attention to detail. Strong IT skills are essential. You will be expected to use your initiative and maintain focus when working independently, while also contributing positively and collaboratively as part of a dynamic team. Exceptional communication skills and interpersonal skills are essential, along with a proactive, efficient approach to completing tasks. A full, clean UK driving license and proven ability to drive safely and competently are required.
Company Benefits:
· 32 days annual holiday (includes 8 bank holiday days)
· Welcome pack & company induction.
· Tailored training package
· Discounted servicing & parts across the Group
· Staff social events
· Barretts Summer Ball
· Paperless environment, including electronic job cards and resources.
About Barretts:
In 2022, Barretts celebrated its 120th anniversary, as a family-owned & operated business. Barretts is one of the few family businesses that have been trading in Canterbury since the turn of the last century, providing a unique, personal, and first-class customer service across Kent.
Barretts has evolved from selling cycle fittings in 1902 to acquiring & developing multiple leading vehicle franchises in the Canterbury & Ashford areas.
We pride ourselves on client service, and with over 100 years of experience, we know the level of service you expect to receive from a trusted family dealership. We are passionate about making the vehicle buying process an enjoyable experience, with our team of professional staff, that you can trust and rely on to guide you through seamlessly. Barretts combine traditional values of the past, with the vehicles of today.