Summary
In line with our redeployment policy, we’ll prioritise applications from employees who are under formal notice of redundancy.
We’re looking for Welcome & Service Team Members to provide an enthusiastic welcome to all visitors and ensure they have a memorable experience.
Salary: £12.75 per hour
Contract/duration: Fixed-term until 31 October 2026
Hours/working pattern: This is a zero-hour contract, meaning we can’t guarantee a set number of hours each week. While we aim to provide a consistent work pattern, flexibility is needed as schedules may change based on business needs. We’ll try to give as much notice as possible. The role includes weekends and Bank Holidays but does not require evening or split shifts.
For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form.
What it's like to work here
Reporting to the Welcome Manager, you’ll be part of the Welcome Team working at at Giants Causeway & Carrick-a-Rede.
What you'll be doing
Day to day, you’ll provide a friendly and helpful service to every visitor. You’ll welcome people as they arrive, whether that’s in the car park or greeting coach groups. You’ll help with ticket checks and till operations, answer questions, and make sure visitors have the information they need. You’ll also support key events and occasionally help with social media updates.
Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and engaged.
This role involves working outdoors in all weather conditions.
You can view the full role profile for this role in the document attached.
Who we're looking for
We'd love to hear from you if you're:
1. customer focused with an understanding of the importance of great service
2. a team player, but also can work on your own initiative
3. well organised and adaptable
4. willing to learn new skills
5. have a positive attitude
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
•Substantial pension scheme of up to 10% basic salary
•Free entry to National Trust places for you, a guest and your children (under 18)
•Rental deposit loan scheme
•Season ticket loan
•EV car lease scheme (for roles that meet the salary criteria)
•Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
•Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
•Flexible working whenever possible
•Employee assistance programme
•Free parking at most Trust places