Are you an experienced customer service professional with a talent for resolving issues and building strong relationships? We're looking for an Aftersales Executive to join a busy and dynamic team in Aldershot, where delivering excellent customer support is a top priority. This role is ideal for someone who is proactive, highly organised, and thrives in a fast-paced environment where no two days are the same. Benefits: COMPETITIVE SALARY Access to fully funded internal and external training 31 days holiday per year (including public holidays) Workplace pension scheme Annual leave purchase scheme Cycle storage on site Staff referral bonus scheme Recognition through internal "Years of Service" initiativeKey Responsibilities: Handle inbound calls and emails professionally and efficiently Manage and resolve customer complaints with care and accuracy Liaise with internal teams and external contacts to ensure timely resolution of issues Provide bespoke solutions and maintain consistent communication with customers Organise customer refunds and credit notes Assist with invoice queries and maintain accurate records Prepare and attend internal quality meetings Escalate complex complaints when appropriate Ensure all procedures are followed in line with company policyWhat We're Looking For: A positive, customer-focused approach Experience in complaint handling within a high-pressure environment Strong organisational and time management skills Confident communicator (written and verbal) Ability to stay calm under pressure and multitask effectively Commitment to achieving high standards of service and accuracy Team-oriented, adaptable, and solutions-driven Full-time availability, office-based in Aldershot (no remote working)Desirable (but not essential): Experience with Sage 200 Fire Marshall or Health & Safety trainingIf you're ready to take the next step in your customer service career and want to work in a supportive, forward-thinking environment - apply today