Company Description
We’re Hiring: Deputy Branch Operations Manager!
Location: Wakefield, WF5 - Hybrid: Based on requirements, we are able to offer some flexibility to work from home,
Pay: £38,000 per annum
Hours: 37.5 - Monday to Friday with requirement for 1 in 5 weeks duty manager cover and flexibility
Learning and Development: From day one, you’ll gain access to outstanding learning and development opportunities, mentorship, and a range of benefits from brand discounts and give‑back schemes available through our employee benefits app, STRIVE!
Grade: F
Securitas. Where careers are made for you to belong.
As Deputy Branch Operations Manager, you’ll play a key role in supporting the leadership and performance of the branch, helping deliver high‑quality security services and strong client outcomes across Yorkshire and the surrounding areas. Working closely with the Branch Operations Manager, you’ll lead and motivate teams, ensure operational standards are met, and drive engagement, safety and compliance across the business.
This is a hands‑on role, and the Deputy Branch Operations Manager will share responsibility for workforce planning, cost control, audits and employee wellbeing, while also developing talent and supporting future leaders. If you’re an experienced operational leader who thrives in a fast‑paced environment and is passionate about people and performance, this is a great opportunity to take the next step in your career.
Job Description
Responsibilities
You’ll play a vital part in keeping people, property, and information safe. That includes:
What you’ll be doing:
* The Deputy Branch Operations Manager (DBOM) will be responsible for leading and motivating our people across the branch to deliver excellent service to our client. This will be achieved by ensuring that all employees are trained and motivated to provide excellent service.
* Demonstrate understanding and engagement with the Securitas Core Values of Integrity, Vigilance and Helpfulness, whilst showing a natural ability to recognise risk within the workplace and consider safety as a priority, complying with relevant policies, procedures and training as provided by the Company.
* Proactive workforce resourcing and planning to ensure that all officers and staff are available and trained to the levels required.
* Ensure client and company standards are met through the correct management and retention of all staff in line with the client’s service level agreements.
* Manage and monitor all direct costs in the most efficient way to ensure maximum quality in an economic way.
* Client satisfaction with the service reflected in positive KPI results.
* Monitor and be responsible for all direct expenditure associated with delivering the service.
* Ensure all assignment instructions, risk assessments and site documentation are current and in date and fully understood by deployed employees.
* Carry out regular site security audits to understand opportunities for improvement, engaging the Branch Operations Manager as necessary.
* Work closely with the Branch Operations Manager highlighting potential leads for solutions conversions and added services leadership.
* Elevate levels of employee engagement and the understanding and implementation of our Values and Purpose.
* Achieve operational performance targets such as labour efficiency, employee turnover, diversity and inclusivity.
* Carry out Employee Welfare Visit Checklists monthly and manage or elevate any areas of concern.
* Measure employee engagement levels throughout the branch through the employee survey results and the employee NPS score. Identify trends and areas for improvement and work with BOMs to create action plans to resolve issues.
* Ensure effective training is provided so employees carry out their role to the required standard. Conduct security officer welfare visits and manage or elevate any areas of concern.
* Manage performance improvement processes including disciplinary and grievance processes as required.
* Ensure that the talent management and succession planning process and meetings are completed in a timely manner, and all staff are encouraged to take accountability for their own development.
* Promote and support the Learning Hub training model to encourage wider learning and self‑development.
* Involve in the development of the Securitas strategy through involvement with company and area initiatives and projects.
* Review and understand the reasons behind employee turnover for the branch and review exit interviews, taking actions as necessary to improve conditions for the employees.
* Provide constructive feedback and support to the team.
* Work with your team on their development and support them to perform at their best.
The responsibilities listed here aren’t the full picture—if you meet the minimum requirements and believe you’ve got what it takes to succeed, we’d love to hear from you.
Qualifications
What we’re looking for:
We’re looking for someone who sees a different world—someone who values teamwork, shows initiative, and wants to grow. Ideally, you’ll have:
* SIA licence
* Driving Licence
* 5 years checkable employment or education history
* Right to work in the UK
* 1 year experience in operational management
* 5 years experience within the security industry
* Flexible with working time
* Communication is key to succeed in this role
* Able to form good working relationships
* Strong people management skills, experience of leading and motivating a wide workforce
* A deep understanding of using processes to achieve remarkable results
* Understanding of the importance of H&S and the impact on employees
* Experience of using business intelligence to drive efficiency and best practice
Benefits
What you can expect:
* STRIVE – Securitas Perks gives you access to a great range of discounts on a variety of retailers, services and everyday spending.
* Dental Plans – A range of plans providing support and cash back towards everyday dental costs such as dental examinations, X‑rays and treatment.
* HSF Health Plan – Range of healthcare cash plans at discounted rates, providing families with peace of mind by getting cash back on everyday medical costs such as dental check‑ups, contact lenses and covering unexpected costs.
* Cycle to Work – A cost‑effective way of getting a brand new bike or cycling equipment. Save up to 42% of the usual cost and spread the cost over several months from your salary.
* Specsavers – Save money on eye tests and when purchasing spectacles.
* WeCare – A 24/7 online GP, mental health support service, get‑fit programme and more.
* Toothfairy – Online access to advice and guidance from real UK Dentists.
* Pension Plan – Plan for your financial future by building up a benefit in the Securitas Pension Plan, with employer contribution and tax relief on contributions.
* Payroll ISA – An ISA savings account is a great way to meet your longer‑term personal financial goals.
* Free Mortgage Advice
* Go & Live – Financial Wellbeing Hub
* Death in Service Benefit – Permanent employees are automatically covered for Life Assurance, which would provide a lump sum benefit to your beneficiaries in the event of death in service while employed by Securitas.
Diversity & Inclusion
We are an inclusive employer, proud of our Level 2 Disability Confident status. We support equality through Employee Networks, the Race at Work Charter and the Armed Forces Covenant. We also celebrate diversity with events such as BSL Week, International Women’s Day, PRIDE and Black History Month.
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