Overview
Sales Support Team Leader £30,773 + OTE £8,000 + Benefits
Location: Newcastle | Permanent
Are you an experienced team leader who thrives in a fast-paced, people-first environment? Do you have a passion for driving performance while keeping the customer experience front and centre? If so, this could be your next role.
Working for a tech business that is changing the way people manage their household bills by bundling them into one simple monthly payment. Less admin, less hassle, and a better experience all round. Fantastic culture too: recently scored a 9.3/10 for recommendation as a great place to work!
Responsibilities
* Leading your team to deliver exceptional service across both B2B and B2C customer bases
* Managing daily performance, KPIs, and task allocation
* Coaching, training, and developing your team, from onboarding through to ongoing 1:1s
* Holding team meetings, leading on updates and training initiatives
* Owning rota management, return-to-work processes, and QA
* Improving internal processes to increase efficiency and drive results
* Collaborating with stakeholders across departments to support business growth
* Creating training documents and maintaining CRM records to a high standard
* Providing frontline support for escalated queries and customer challenges
About You
* Previous experience in a team leader or supervisory role
* Excellent communicator with strong written and verbal skills
* Confident decision-maker who thrives on accountability
* Highly organised, able to prioritise and multitask effectively
* Comfortable using data to analyse team performance and identify improvements
* Resilient, empathetic, and solutions-focused
* Skilled in managing people and driving continuous improvement
What Youll Get From Us
* £30,773 base salary + up to £8,000 OTE
* Annual salary uplift every April
* 25 days holiday + bank holidays, with the option to buy/sell 5 days
* Up to £1500 towards learning and development directly benefiting your role
* Access to private GP and counselling services through health benefits
* Enhanced pension after 3 years
* Discounted travel options and cycle to work scheme
* Paid volunteering day and regular opportunities to support local charities
Working Hours
Monday to Friday 10am–6pm
1 in 4 Saturdays (subject to business needs)
Sound like a fit? Apply now via the link we'd love to hear from you!
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