Job Title: Customer Account Executive, Beauty & Personal Care Aldi / Lidl - Maternity Leave Cover
Work Level: WL1C
Location: Kingston (Hybrid Working)
Function: Customer Development
Reports to: Customer Business Manager
Scope: UK Market
CATEGORY/FUNCTION/TEAM INTRODUCTION
This job sits within our high performing Value Channel team, managing the trading relationship with a prominent retailer within Beauty & Personal Care categories.
JOB PURPOSE
This role is responsible for building strong working relationships with the customer; developing and executing customer business plans that deliver the targets from the Business Units including, Market Share, USG and Gross Margin. They are accountable for the day to day contact with the customer buyers, supply chain, shopper marketing, internal category & brand contacts. The role is designed to be flexible and responsibilities can be tailored to suit the individual's development over time.
MAIN RESPONSIBILITIES
• Build strong and sustainable customer relationships
• Negotiate effectively with your customer, in conjunction with internal stakeholders.
• Manage the relationship aspects of key customer 'events', e.g. launching of new products, cost price changes, breaches of trade terms
• Develop and deliver the customer strategic business plan for relevant categories, and the joint customer business plan, working closely with Category Managers and Shopper Marketing
• Develop and deliver an optimal integrated category promotional plan (including selling the plan with the customer)
• Manage promotional and non-promotional investments with the customer and ensures all agreements are properly documented and stored
• Manage the launch of new products with customers, e.g. selling in the new product, providing samples etc
• Ensure effective in-store activation of key events (e.g. promotions, range reviews), providing clear briefings to the Retail Operations Team
• Manage the customer P&L for relevant categories and the overall level of customer investment
• Manage in-month performance vs forecast, working closely with CBMs and Customer Operations
• Manage accruals and pricing accurately and efficiently
• Ensure customer is compliant with agreed trade terms; where these are breached seek a resolution and monitor implementation
• P&L Management: Delivery of Turnover & Business Building Terms targets for specific category
• S&OP Forecasting
• Provision of clear up to date inputs into Business Processes (Promotional Evaluation, Customer
• Business Planning, sales updates, in store tracking, price claim management etc)
• Delivery of required admin for the customer – pricing, rebates, NLF, promo proposals, trade terms, contracts
WHAT YOU NEED TO SUCCEED
Experiences & Qualifications
• Previous experience of working with customers
• Previous commercial experience and exposure to P&L
• Proven history of working within a team environment
Skills
• Strong leadership skills and ability to influence key senior stakeholders.
• Sharp Financial acumen to own a P&L, deliver monthly and annual business targets
• Ability to build and lead strong external customer relationships as well as internal cross functional relationships.
• High level analytical skills
• Ability to apply the skill of strategic negotiation planning, understanding different economic models and KPIs for each channel and retailer which affects negotiation and the climate of trust.
NOTES
Please apply via this portal as e-mail applications may not be processed and include your talent card if completed.
By applying for this vacancy, you are confirming that you have made your Line Manager aware of your application and that you are at a point in your career with Unilever where it is appropriate for you to be applying for other positions.
Should you require additional information or reasonable adjustments to allow you to present your best self during this process, please contact your Talent Partner listed at the right hand side of this vacancy.
What we offer
Whilst the role is advertised on a full-time basis, we would be happy to discuss possible flexible working options and what this may look like for you. We strive to achieve a family-friendly and inclusive workplace and to, above all, create possibilities for all.
Diversity at Unilever is about inclusion, embracing differences, creating possibilities and growing together for better business performance. We embrace diversity in our workforce. This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. We are also more than happy to provide reasonable adjustments during our application and interview process to enable you to be present your best self. To find out more, including about our Employee Resource Groups, please click here Equity, Diversity & Inclusion ).
Location
In September 2020, Unilever announced the intention to build a new sustainable campus site in Kingston, London. This site will house some employees who currently work in 100 Victoria Embankment in Blackfriars together with colleagues who are currently located in Lever House in Kingston. We are excited to be creating our own Unilever sustainable, agile work environment. The campus is due to be completed in 2026.
Relocation to the UK
Please be aware if you are applying for this role from outside the UK, if successful, your application will be treated as a self-initiated Change Location Outside of Country (CLOC) transfer. This means any relocation costs must be self-funded with the potential to reclaim some specific pre-approved expenses up to £5,000. Please speak to your Talent Partner if you have any questions.