About Us ICL Digital is a dynamic digital agency based in Richmond upon Thames. We craft high-performing websites and custom CRM platforms, and support our clients with technical hosting, cybersecurity, and data-led marketing strategies. From SEO and PPC to social media campaigns, we serve a diverse global portfolio of B2B and B2C brands, helping them create lasting digital impact. The Role We’re seeking a driven and experienced Web Operations Manager to lead our growing Web Division. Acting as the right hand to our CTO, you’ll play a pivotal role in optimising delivery, streamlining processes, and ensuring smooth day-to-day execution across all web-related functions. What You’ll Be Doing Oversee web operations—projects, resourcing, budgets, and timelines. Work in close partnership with the CTO to deliver strategic and scalable outcomes. Evolve and implement internal processes based on our "Magic Process" delivery model. Lead and mentor a cross-functional team of developers, designers, marketers, and support staff. Drive high-quality output, monitor KPIs, and continually refine efficiency. Foster a proactive, collaborative, and performance-led team culture. Support commercial growth through operational insights and upsell opportunities. What You Bring Solid experience in digital delivery or operational leadership, ideally in an agency or tech setup. Strong understanding of web technologies and tools (e.g., WordPress, Laravel). Confident team leadership and stakeholder management capabilities. Ability to thrive in a dynamic, client-centric environment. A commercial mindset with a focus on results and impact. What We Offer Competitive salary based on your experience. Hybrid working model: two in-office days per week (Richmond) and flexible remote options. Must be within one hour of Richmond upon Thames. A flat-structured, collaborative working culture. Regular exposure to senior leadership and strategic discussions. Ongoing career development and room to grow. 5–7 years in a senior operations, delivery, or project leadership role—digital agency experience is a plus but not essential for the right fit Track record of leading multidisciplinary teams and delivering complex web projects on time and within scope Comfortable managing distributed or hybrid teams across multiple locations Strong team leadership with a collaborative and empowering management style Excellent communication skills with the ability to manage stakeholders and build strong client relationships Adept at simplifying technical concepts for non-technical audiences Experienced in building and refining scalable systems, workflows, and internal processes Analytical mindset with a proactive, solutions-driven approach to challenges Confident using KPIs and data insights to improve team performance and drive operational efficiency