Repairs Administration Team Leader 6 Month Fixed-Term Contract | Up to £35,000 (Pro Rata) | Norwich, Hybrid We’re working with a well-respected housing association seeking an experienced Repairs Administration Team Leader to manage their responsive maintenance administration team. This is an exciting opportunity to lead a motivated group of administrators responsible for ensuring efficient, customer-focused handling of repairs and maintenance cases. The role will suit someone with strong leadership skills, a background in housing or property services, and a passion for delivering excellent service. Key Responsibilities Lead, coach, and develop a team of administrators handling repair and maintenance requests Set clear objectives and monitor team performance against KPIs and SLAs Promote a culture of accuracy, accountability, and continuous improvement Oversee compliance with administrative and case management processes Monitor customer satisfaction and ensure timely communication with residents Produce reports and performance insights for senior management Collaborate with maintenance managers, contractors, and customer service teams to ensure seamless service delivery About You Proven experience in repairs administration within housing, local authority, or property services Previous experience leading or supervising a team Strong understanding of maintenance and repairs processes Excell...