We are working in partnership with a leading Managed Services Provider who have been highly committed to delivering outstanding client support to SMEs for the past 20 years. They are now looking to welcome a Technical Support Technician on board, in their offices in Marlow to act as the escalation point for a team of three, as well as developing and maintaining relationships with their customers.
The Technical Support Engineer will be responsible for fixing technical problems for existing customers and creating/implementing technical solutions for new customers. You will be speaking directly to customers from the start with onsite visits from time to time. You will be expected to help with solving problems outside of your direct area, so an open mind to helping out with basic PC and networking problems will be required.
You will possess strong technical knowledge and commercial experience of working with the following:
1. Microsoft 365 solutions (Exchange, Entra, Intune etc.)
2. SharePoint & Teams site management
3. Windows Server Management, Active Directory, database management, group policy, security, user and group management
4. Network, Firewall & IP Tel...