Would you like to work for an award-winning IT Support and Managed Services provider, known for delivering world-class service with a personal touch? As a Microsoft Solutions Partner, they specialise in Cloud Services, Managed IT Support, Cyber Security, and Software Development. This opportunity is perfect for a skilled and motivated 2nd Line IT Support Engineer, looking for a fresh new challenge. Youll be working in a fast-paced, client-focused environment, supporting and delivering Microsoft cloud, server, and desktop solutions alongside a highly experienced technical team. What we need from you: You will need a minimum of 1 years experience leading delivery of IT Projects / providing support delivery preferably for a managed service provider Be enthusiastic, professional, customer-orientated individual from a complex IT multi-site background, preferably an MSP with RMM and ticketing tools Experience in dealing with third party-provided services or vendors e.g. internet service providers, software vendors Participate in out of hours rota Hold a current UK Driving Licence You must be able to confidently perform the following tasks: Install, configure, operate and troubleshoot Microsoft Desktop Operating systems Perform tenant configuration and complete active user, share and device configuration on the Microsoft 365 platform including Exchange Online, SharePoint, Endpoint Provision, configure, operate and troubleshoot Microsoft Azure servers and virtual infrastructure Install, configure, operate and troubleshoot an antivirus product, preferably ESET, Webroot, Microsoft Defender Install, configure, operate and troubleshoot a backup product, preferably Arcserve (previously StorageCraft) SPX, Datto, Arcserve cloud services, Azure Backup Install, configure, operate and troubleshoot Windows Server Operating Systems Troubleshoot HyperVisors e.g. Microsoft Hyper-V and familiarity with virtualisation concepts Complete basic firewall setup from out of the box and troubleshoot firewall rules and polices An appreciation of the zero trust and least privilege security models / principles Qualifications needed: At least one professional certification such as Microsoft 365 or Azure Administrator, Intermediate series e.g. MS-102, AZ-104 What the role involves: You will be joining the Technical Services team and take pride in delivering high-quality IT support with integrity. In this role, youll manage and implement a variety of IT tickets involving end user devices, physical and virtual servers, cloud infrastructure, firewalls, networking, security solutions, and participate in system migrations for a diverse client base both remotely and on-site. Youll also act as a trusted technical advisor, at times providing pre-sales support to Client Relationship Managers as well and serving as an escalation point for Junior IT Support Engineers. Salary: £28,000.00-£35,000.00 per year, depending on experience and qualifications. Hours: Working full time, 37.5 hours per week. Core operational hours are 8am 6pm. With some out of hours working on a rota. Benefits: Holiday 25 days pus Bank Holidays Additional leave Company events Company pension Life insurance Free flu jabs/Health & wellbeing programme On-site parking Referral programme Please apply now!