Are you an excellent Customer Service Advisor? Do you have a Transport/Logistics background? We need a positive, energetic Customer Service Advisor to join our client's already established team!
If you have the experience we are looking for, apply today to work as a Customer Service Advisor in Bristol.
The rate of pay is up to £28000 dependent on experience
This is a full-time role working fixed shifts, and the hours of work are:
- 9am to 5:30pm
Your Time at Work
As a Customer Service Advisor, your role will be to provide and promote a professional, customer-focused service to ensure the needs of their customers are being satisfied and a first-class service is being delivered and promoted. Key responsibilities:
- Collate records of discussions or correspondence and track customer complaint resolution to ensure all queries, including complex and escalated issues, are managed effectively and efficiently, and customers are kept updated.
- Adhere to agreed customer service standards, service level agreements, policies, and procedures across all customer service functions, and deal with queries promptly and appropriately by verifying understanding, answering questions, and offering assistance to increase efficiency and service levels.
- Establish, deve...