Job Description
We are looking for a Customer Success Representative to join our Growth Markets' team. Reporting into the Sales Manager, you will ensure customers achieve their desired outcomes while using our products or services.
You will need to be proactive in communicating with customers to understand their needs and collaborate with our teams to address any issues or improvements. You will also conduct regular check-ins, training sessions, and feedback surveys to maintain excellent customer relationships.
Responsibilities:
* Client Relationship Management: Develop and maintain long-lasting relationships with key stakeholders in client organisations.
* Customer Engagement: Check in with clients to ensure they are satisfied with the software and to identify opportunities for upselling or cross-selling additional solutions.
* Onboarding and Training: Guide new clients through the onboarding process, ensuring they are trained and comfortable using Experian's software.
* Customer Support: Provide ongoing support to clients, addressing any issues or concerns promptly.
* Product Expertise: Maintain a strong understanding of Experian's software solutions and platform offerings to communicate value propositions and solutions and how they can be applied to meet client needs.
* Feedback and Improvement: Gather client feedback and work with other teams to improve our products and services.
Qualifications
* Experience in customer success, account management, or sales role, in the B2B software industry
* Demonstrate proactivity in communicating and engaging with customers, tailoring your communication style to the audience internally and externally
* Demonstrate proactivity in understanding, identifying and addressing customer challenges with solutions
* Technical skills - Learn and understand new software solutions and technologies.
* Experience delivering exceptional customer service and helping clients succeed, demonstrating a customer-centric approach
* Collaborate with cross functional teams to achieve common goals
Additional Information
Benefits package includes:
* Hybrid working - 40% office based
* Great compensation package and uncapped commission
* Core benefits include pension, bupa healthcare, sharesave scheme and more
* 25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.
Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward and recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
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