The Grand Ballroom is the jewel in our crown, and alongside our collection of meeting rooms, it offers a dynamic and exciting place to work. As Conference & Events Supervisor you will bring your personality and flair to provide a warm, friendly and generous service to our guests. The guest journey is paramount, so you'll know how to deliver fantastic experiences for our guests, time and time again.
£27,476 per annum
What you will do
• Motivate the team by leading from the front with confidence; being dynamic and positive at all times
• Assist in the planning, organising and control of day-to-day operation of the department thereby ensuring the established standards of performance are maintained and total guest satisfaction is achieved.
• Ensure the meeting and event rooms are set up as per function details and instructions received from the Conference Office, at all times.
• To be the point of contact for event organisers, ensuring their comfort and making sure the event is running smoothly
• To meet with organisers at the end of their event in order to solicit their opinions and feedback on our service and standards
• Make sure the team is well-trained, friendly and offers great engagement and efficient service for guests
• Be flexible to jump into any roll within the C&B department when needed
Ideal candidate
• Strong leadership skills, as demonstrated in a similar role within a conference and events setting
• Warm and genuine nature, someone who can make people feel at ease
• To be able to confidently, clearly and politely pass information to all guests
• Promote a positive attitude and display the ability to ‘make things happen’ to achieve or exceed anticipated results
• Strong organisational skills
• Due to the nature of the work, the ideal candidate would be fully flexible in their approach to work and be able to work shift patterns through weekdays and weekends
* £27,476 per annum
* Competitive colleague and friend & family rates for overnight stays at the hotel
* 50% employee discounts on food and beverage at hotel outlets
* Access to our exclusive benefits portal, which includes extensive discounts on retail, travel and leisure activities
* Employee Referral scheme, get financially rewarded for introducing a friend or family member to our team
* Free meals on duty in our dining facilities
* Access to Hospitality Action, our Employee Assistance programme with 24/7 health and wellbeing support
* Rewards and recognition for living and breathing our company values
* Monthly employee recognition and rewards programme
* Regular team appreciation events, including regular employee parties throughout the year
* Career development opportunities – including access to apprenticeship programmes
* Use of Wagestream financial wellbeing platform, allowing instant access to your pay
* Uniform provided
Birmingham’s Grand Hotel on Colmore Row is housed in one of the city’s most iconic buildings.
This landmark Grade II* listed building has been brought back to life combining beautifully restored classic and original Victorian features with modern service and style that compliments a vibrant and diverse Birmingham in the 21st century.
The Grand Hotel features 185 bedrooms and extraordinary suites, a glamorous cocktail bar, a buzzing New York style restaurant, and eight magnificent meeting and event rooms - as well as the spectacular, Louis XIV-style Grand Ballroom.