Service Desk Administrator
Crayford, Kent (Fully office based)
Up to £28,000 (depending on experience)
Monday – Friday, 08:00 – 17:00
Attega Group is currently partnering with a well-established and growing engineering services business to recruit a Service Desk Administrator to join their busy and dynamic team based in Crayford.
This is an excellent opportunity for someone with helpdesk or coordination experience who thrives in a fast-paced environment and enjoys being at the heart of operations.
The Role
As a Service Desk Administrator, you will be the first point of contact for clients, ensuring a high level of service delivery while supporting the coordination of engineering teams.
Your responsibilities will include:
Acting as the first point of contact for client enquiries via phone and email
Scheduling and prioritising work for engineers, including managing callouts and rotas
Providing updates to clients via CRM systems, portals, email, and phone
Processing engineer and subcontractor paperwork and maintaining KPI trackers
Raising purchase orders and processing invoices
Producing quotations following engineering visits
Running reports, analysing data, and supporting management with insights
Preparing and presenting monthly reports
Investigating and resolving customer issues efficiently
About You:
Have previous experience in a Service Desk, Helpdesk, or Coordinator position
Be comfortable working in a fast-paced, high-pressure environment
Have strong organisational skills with excellent attention to detail
Be confident using Microsoft Office (Word, Excel, Outlook) and CRM systems
Possess strong written and verbal communication skills
Have a professional and friendly telephone manner
Be proactive, adaptable, and customer-focused
Be able to work both independently and as part of a team
What’s in it for You?
Salary up to £28,000 depending on experience
25 days holiday + bank holidays
Birthday day off
Pension scheme
Healthcare scheme (after qualifying period)
Employee perks platform
Regular company social events
Ongoing training and development opportunities
Supportive and friendly working environment