Senior Technical Support Analyst x 2 - Bristol - New (REFBJ21)
Client:
RedRock Resourcing
Location:
Newport, Wales, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Views:
4
Posted:
31.05.2025
Expiry Date:
15.07.2025
Job Description:
Senior Technical Support Analyst x 2 - Bristol - New (REFBJ21)
A high-profile organisation, recognized as a leader in its field, is seeking several Senior Technical Support Analysts due to ongoing growth.
Suitable candidates will have:
* Strong experience in IT support
* Professional, friendly approach with the ability to perform well under pressure
* Punctuality, good attention to detail, and excellent written and verbal communication skills
* Good troubleshooting and problem-solving skills
* Enthusiasm to learn and develop skills
* Network and Firewall knowledge and troubleshooting
* Windows Server administration
* Knowledge of virtualization software and cloud services (Azure/AWS) is highly beneficial
Responsibilities include:
* Supporting clients and ensuring ticketing processes are followed, keeping clients informed
* Diagnosing support cases with team assistance
* Proactive maintenance of client networks using support tools
* Managing new workstation builds and user setups
* Engaging in technical projects, client meetings, and onsite work with the team
* Implementing policies and procedures
* Training and developing junior team members
Excellent benefits package including comprehensive training and development opportunities.
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