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Job Title: Shift Leader
Join our community-focused team at One Stop as a Shift Leader and help us deliver excellent service to our customers while supporting a vibrant store environment.
Key Responsibilities
1. Coordinate the team to ensure a smooth shopping experience.
2. Manage store opening/closing and duty cover, prioritizing customer and colleague safety.
3. Act as the go-to person in the absence of the Store Manager for operational queries.
4. Support the Store Manager in organizing seasonal, community, and charity events.
5. Maintain store cleanliness, presentation, and product replenishment.
6. Ensure accurate pricing and handle overcharge issues promptly.
7. Manage queues and customer service to enhance shopping experience.
8. Coordinate colleagues' tasks, breaks, and coverage for short-term absences.
9. Act as a Keyholder, attending alarm call outs when necessary.
10. Communicate effectively with the team and manage internal communications.
11. Contribute to store improvements and operational efficiencies.
12. Follow health and safety routines and promote a safe environment.
13. Resolve customer and colleague queries, escalating when necessary.
Minimum Requirements
As a Shift Leader, you will:
* Model excellent customer service.
* Build strong relationships with colleagues and foster team spirit.
* Communicate clearly and confidently.
* Lead store operations effectively.
* Be flexible, energetic, and proactive in improving the shopping experience.
Our Values and Culture
At One Stop, we serve our customers, communities, and the planet better every day, guided by our core values:
* Customer-centric approach
* Respect and fairness
* Teamwork
* Simplification of processes
Benefits
We offer a range of benefits including:
* Discounts at One Stop, Tesco, and partner brands
* Colleague savings schemes and discounts
* Support services like WeCare, mental health support, and health checks
* Flexible working arrangements
* Retirement and life assurance schemes
* Opportunities for personal development and career growth
Community and Inclusion
We are committed to diversity and inclusion, supporting charities, and engaging in community initiatives. We foster an inclusive environment where everyone feels valued and respected, with dedicated colleague networks and support for all backgrounds.
About Us
One Stop Stores Limited is a retail convenience business with over 1,000 stores across Great Britain, employing more than 10,500 colleagues. We are part of the Tesco Group, operating as a separate entity with a focus on serving local communities.
Please Note: We recruit individuals who have passed the school leaver’s age. For details, please check the school leaver’s age in your country.
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