Head of Safer Neighbourhoods Newent, Gloucester £54,350 per annum Permanent Full time (37 hours per week) Come make a real difference as our Head of Safer Neighbourhoods! Everyone should have a warm, safe, affordable home. As our new Head of Safer Neighbourhoods, you’ll play a starring role in making this a reality for thousands of people living in our communities. A safe home is about more than the bricks and mortar. As our Head of Safer Neighbourhoods, you’ll take the lead in delivering exceptional neighbourhood safety and wellbeing services for our tenants. You’ll lead the team in delivering a proactive approach that makes sure tenants get the right support when they need it. You’ll act as our safeguarding lead, instilling a culture of professional curiosity that helps colleagues across the organisation fulfil their safeguarding responsibilities. Championing a culture of restorative practice, you’ll help the team provide a holistic approach that delivers positive outcomes for our tenants. As a subject matter expert, you’ll be able to provide advice and guidance to your team and the wider organisation, working closely with local and national partners to address key safeguarding agendas. What you’ll bring to the team You’ll work closely with tenants and the team to provide neighbourhood safety services including anti-social behaviour, safeguarding and wellbeing and welfare benefit and debt advice to build safer communities. As an expert in our field, you will lead on the development and implementation of policies, processes and guidance documents that ensure all avenues are explored and enforcement is used as a last resort. You’ll inspire your team and those that you work with to put tenants at the heart of every decision they make helping them deliver the best results for our tenants and the communities we serve. What we are looking for * An exceptional leader who can inspire and motivate our team to deliver first-class services. * A safeguarding and wellbeing expert, with the ability to take a proactive approach that makes sure that tenants get the help and support they need. * A customer champion who will put our tenants first and makes sure this is embedded across their team so that tenants feel this. * A problem solver who helps break down barriers to provide seamless services for our tenants. * The ability to listen and learn but most importantly to act on what you’re hearing. About the team The housing team is the heartbeat of Two Rivers Housing. It is fundamental to everything we do and plays a key role in advocating for our tenants. Whether it’s working with the wider team to get repairs or home improvements completed or reaching out to our local partners to find additional support – doing the right thing for our tenants is at the heart of everything this team does. We’ve listened to our tenants and heard what they need from the housing team now and in the future. Using this feedback, we’ve started to reshape the team to enable us to provide truly localised neighbourhood housing services. Our housing team are pretty amazing, and now we have some new exciting opportunities for people to come and join them! We have redesigned the service to allow us to have more time to be present in our neighbourhoods and really get to know our tenants. This will help us be more focussed on problem solving and nipping issues in the bud. It will also help us work more closely with other teams and partner organisations, for the benefit of our tenants and neighbourhoods. This means we have some great new roles to advertise over the next few weeks. So, if you’re looking to make a real difference in your community and want to be part of a great team get in touch! A bit more about us Trust isn’t a tagline – it’s everything. It’s how we build relationships, how we make decisions, and how we prove, day in and day out, that we do what we say. It’s also the thing that underpins our core values and sets out what our customers can expect from us and what we expect from our team and the partners we work with. We want our tenants to know that we’re here, we care and make them feel at home from the moment they step through the door. It’s not just about having a home – it’s about finding a place to build a life and feel safe while doing so. And the same can be said for our team. Two Rivers is a place with purpose, where you can be a part of something and make a real difference. We’ll help you develop and grow, in a place where you’ll find like-minded people and you can truly be yourself. Warm, safe, affordable homes are about more than bricks and mortar. It’s a feeling of community, securing and belonging. So, whether you’re a tenant living in one of our homes or a member of the team – when you join the Two Rivers community, you’ll always feel like You’re Home Now