Service Coordinator
Location: ST. HELENS
Bilfinger UK is a leading engineering and maintenance provider supporting customers across various industries including chemical & petrochemical, nuclear, oil & gas, pharmaceuticals & biopharma, power & energy, utilities, renewables, and food & beverage. We focus on enhancing asset efficiency, ensuring high availability, and reducing maintenance costs.
With extensive experience in offshore and onshore facilities, we specialize in asset management services throughout all lifecycle phases: consulting, engineering, manufacturing, assembly, operations, maintenance, and decommissioning.
Our commitment is delivered by a highly experienced workforce of over 4,500 employees across 14 strategic industrial hubs, maintaining the highest standards of safety, compliance, and quality.
We are seeking a Service Coordinator for our service department based at Prospect House, Haydock. The role involves taking responsibility for the successful delivery of call-out and maintenance requirements of our service contract customers, supporting management and technical teams. Initiative, managing priorities, problem-solving, and decision-making skills are essential.
Main Responsibilities
1. Be a key member of the service delivery team with excellent customer service skills.
2. Manage customer calls and email requests to plan and coordinate call-outs and maintenance requests.
3. Utilize departmental standard tools including Ganttic and Autotask for resource planning.
4. Use SAP for creating purchase orders, inputting timesheets, goods receipting, and report generation.
5. Review and provide engineers' reports to clients using standard tools.
6. Prepare quotes using standard tools.
7. Maintain calibration and tool certification records.
8. Proactively manage engineers' training records.
9. Support management with standard reporting systems such as ACTIVE.
Experience and Qualifications
* Proven experience in a similar service delivery role.
* National 5 (N5) or equivalent (Grade C or better) in English Language and Mathematics is essential.
Skills and Personal Qualities
* Strong communication skills, both written and verbal.
* IT skills, numerical, analytical skills, attention to detail, and a logical approach.
* Team player with a willingness to develop industry skills.
* Hardworking, confident, and organized.
* Experience in a similar service role is preferred.
For inquiries, please contact the recruitment team at 01224 246246.
Operations | Bilfinger UK Limited | Permanent | White-collar workers | Other | Operations
Bilfinger UK Limited
Operations
Permanent
Other
Bilfinger Operations
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