Overview
AWWG Personal Tailor Full Time - Hackett One New Change London
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About Hackett: At Hackett, we believe that every stitch is a work of art. We strive to nurture talent and care in every department, prioritising creativity, quality and our attention to detail at every stage of the production process. If you are creative at heart, possess meticulous attention to detail and appreciate ingenuity and British heritage, join our team today.
What we are looking for
We are looking for a Personal Tailor at our Hackett Jeremyn Store to create a memorable brand experience for our customers and contribute to the store’s objectives through effective sales skills and customer service while promoting the brand image.
What we offer
Working with us comes with a host of attractive benefits designed to enhance your professional and personal life. Here’s what you can look forward to:
* To work in an inspiring and dynamic team with colleagues from all over the world in a diverse and inclusive culture.
* Uniform: Enjoy a stylish and professional uniform provided by the company.
* Discounts: A staff discount across all AWWG brands in Europe
* Commissions: a monthly commission system where the more you sell, the more you earn.
* Career Growth Opportunities: Significant opportunities for career progression and personal growth within the company, including the possibility of moving from retail to corporate roles.
* Access to Perkbox: Perkbox perks and discounts.
* Life assurance.
* Many other benefits such as team building and engagement, cost effective commuting options, free courses, and exclusive invitations for events with brand partners.
Key Responsibilities
Customer Focus
* Demonstrate that the customer is key and provide impeccable customer service.
* Greet and acknowledge a customer on entry to the store, be polite and courteous, and maintain contact throughout their visit.
* Engage with the customer to understand their needs and provide appropriate help and support to ensure an impeccable customer experience.
* Develop excellent knowledge of up-to-date products and selling points to promote product benefits.
* Provide advice and guidance to customers on products and services to meet their expectations.
* Escalate customer requests or problems to ensure resolution in line with company standards.
* Live and breathe the seven Hackett values.
Achieve Results
* Achieve personal and store sales targets.
* Understand store KPIs and how to influence them.
* Be aware of Brand image and Competitors.
* Be proactive in ideas for increasing sales.
* Use mailing cards and brochures to attract and retain customers.
* Be fully aware of in-store services such as alterations, bespoke services, made-to-order, click and collect, etc.
* Be aware of best sellers and suggest complementary purchases (cross-selling and up-selling).
* Carry out sales transactions correctly and efficiently.
* Assist, advise and help train other staff.
Store and Stock Standards
* Constantly replenish product on the shop floor to meet visual merchandising standards.
* Reduce stock loss by awareness and prevention techniques.
* Maintain high standards of personal dress and appearance, presenting a professional, smart and tidy appearance.
* Complete any other tasks as required by the changing needs of the business.
* Be a good ambassador for the brand and develop good relationships with management and colleagues.
* Knowledge of company stock loss expectations and ensure sales transactions are carried out efficiently and accurately.
Required Experience
* Passion for the fashion industry.
* Proven experience in clothing retail, preferably in the premium or luxury sector.
* Impeccable customer service skills.
* Outstanding sales skills.
* Able to work within a team and use initiative.
* Well presented with above-standard English communication skills.
What do we expect from you?
* The Hackett spirit.
* Adaptability and flexibility.
* Results driven.
* Negotiation and influence.
* Analytical thinking.
* Team leadership.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Design, Art/Creative, and Information Technology
Industries
* Advertising Services
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