Overview
CE-Tech is a well-established catering and laundry equipment distributor based in Cullybackey, County Antrim. With over 30 years of industry experience, we supply and service equipment across the healthcare, education and hospitality sectors.
We're looking for a detail-oriented and organised Contracts Administrator to join our team. Working closely with the Contracts Manager, engineers, and service support staff, this role ensures that the administrative elements of our service contracts are effectively managed and delivered.
This is a pivotal role that helps ensure contract obligations are met on time, documentation is up-to-date and client relationships are well supported.
Key Responsibilities
Contract Administration
* Maintain accurate records of contract deliverables including service schedules, asset lists and compliance documentation.
* Ensure planned preventative maintenance (PPM) visits and statutory checks (e.g. gas safety certification) are scheduled and completed.
* Collate and distribute job paperwork, engineer reports, and certification to clients in a timely manner.
* Monitor contract deadlines, renewal dates and service-level agreements (SLAs).
Client Liaison & Support
* Act as a day-to-day point of contact for contract clients on administrative and service-related matters.
* Provide updates on scheduled visits, paperwork, and outstanding actions.
* Assist in resolving queries or follow-ups related to service delivery or documentation.
Internal Coordination
* Work closely with the Service Administrator to align scheduling with contract requirements.
* Support the Spare Parts Coordinator in ensuring parts availability aligns with planned visits.
* Liaise with engineers to gather accurate asset data and ensure system records are kept up to date.
System & Process Management
* Maintain digital asset registers, service logs, and compliance records on internal systems.
* Assist in improving processes for logging, tracking, and reporting on contract performance.
* Support internal audits and reporting requirements.
Person Specification
Essential
* Previous experience in an administrative or service support role.
* Excellent organisational and time management skills.
* Strong attention to detail and ability to manage multiple contracts concurrently.
* Confident communicator, both written and verbal, with strong client-facing skills.
* Proficient in Microsoft Office (especially Excel and Outlook) and comfortable using digital systems.
Desirable
* Experience working in facilities management, engineering services, or contract administration.
* Familiarity with compliance documentation (e.g. gas safety certificates, service reports).
* Understanding of asset management or scheduling tools.
Job Types: Full-time, Permanent
Benefits:
* Company events
* Company pension
* Free parking
* On-site parking
Work Location: In person