JOB TYPE: Permanent Full-time 37 hours or Part-time 15 hours +
Hybrid options available 2 days office and 3 days home
Role Purpose
Reporting to the Head of Insurance operations this is a hands-on role with an exciting new insurance tech company that is looking to revolutionise the outdated car insurance model.
There is a growing need as volumes start to increase for a Customer Service Support person to assist the Head of Insurance Operations in answering live chat queries and helping with the smooth running of the business.
* Responding to and engaging with customers via “live chat”
* Responding to and managing email enquiries
* Reviewing and responding to customer reviews where appropriate
* Production of MI reports from various sources on a daily/weekly/monthly basis
* Cancellation and refunds of premium
* Processing of midterm adjustments
* Liaison with insurer and ancillary add on product providers
* Attendance at physical and virtual meetings encompassing the wider business
* Use of various software systems
* Undertaking regular competitor analysis to help ensure pricing remains competitive
Experience Required
* Previous experience within a motor insurance role is advantageous along with the ability to work on your own initiative.
* Excellent organisational skills are a must along with good written and verbal communication.
* A good knowledge of Microsoft Word/Excel and related products is required
#J-18808-Ljbffr