Overview
Our Team Leaders play a critical role in helping deliver justice. This role provides an opportunity to demonstrate and develop your leadership skills. You are responsible for ensuring your team delivers excellent administrative support and customer service to service users, judiciary and management. Leading your team, you’ll focus on the team’s area of work, prioritising and organising work and ensuring the team is fully skilled to meet objectives. As an effective Team Leader, you recognise the importance of the team’s wellbeing and can motivate your team to succeed. You will contribute to the delivery of operational, performance and service standard targets and provide statistical data for the management team and judiciary. A keen eye for detail and a drive for continuous improvement are key to success. Monitoring and analysing performance, reviewing procedures and work practices, and recommending improvements, navigating change and implementing new initiatives and legislation are essential. This is a challenging and rewarding role, key to the smooth running of operational functions throughout HMCTS. We are committed to helping you develop your leadership skills through our HMCTS leadership offer, which provides activities from development programmes to bite-size guides to build your ability and confidence to lead, guide and inspire others.
Working arrangements and locations
These operational roles are customer-facing and require successful applicants to be office-based to provide HMCTS services to the public. Standard full-time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing patterns, where they meet the demands of the role and business needs, and are agreed prior to appointment. Applications for part-time/ flexible/ job-sharing will be considered in accordance with the MoJ Flexible Working policy. The minimum hours for part-time working would be 30 hours per week over 5 days. There are 2 posts available:
* 1 x Preston Designated Family Court — base location Preston Designated Family Court. Postholder will attend Leyland Family Hearing Centre (PR25 2EX) as required, due to its function as a hearing centre; however, this will not involve regular travel.
* 1 x Blackburn Designated Family Court — base location Blackburn Designated Family Court. Postholder will attend Reedley Family Hearing Centre (BB10 2LJ) as required, due to its function as a hearing centre; however, this will not involve regular travel.
The reserve list for this campaign will be managed in accordance with location preferences indicated in your application. We will appoint in merit list order for each location and hold a separate locational reserve list for each location. After appointments, any remaining candidates who meet the benchmark will remain on a locational reserve list for 12 months. Please indicate preferences only if you are prepared to work at those locations. If you are offered a role from the reserve list and decline, you will be removed from the reserve list for the vacancy across all preferences.
Immigration and rights to work
Skilled Worker Visa: From 22 July 2025, the Government increased the salary threshold and skills level for Skilled Worker visas. This role does not meet the eligibility criteria for sponsorship for first-time applicants. The Department cannot sponsor unless you have held a Skilled Worker visa continuously since before 22 July 2025. If you have held a Skilled Worker visa continuously, raise this during vetting checks and eligibility will be assessed. If you do not meet the new criteria, consider options for maintaining your right to work in the UK. Successful applicants must have and maintain the legal right to live and work in the Civil Service and in the United Kingdom. Details on Skilled Worker visas are available through the linked resources.
Working arrangements for MoJ staff
The MoJ offers Hybrid Working where business needs allow. This is an informal, non-contractual flexible arrangement blending time at base location, MoJ sites and/or home, noting some roles may not be suitable for Hybrid Working. Arrangements will be discussed and agreed with the successful candidate(s) and reviewed regularly. For nationally advertised roles, appointments are to the nearest viable office to the home postcode and on the respective pay scale. National Office Network locations may include HQ buildings, Justice Collaboration Centres (JCC) or Justice Satellite Offices (JSO). Some terms and conditions will change as part of Civil Service reform. Details will be provided if an offer is made.
Benefits and additional information
The MoJ offers a range of benefits, including:
* Annual leave: 25 days on appointment, rising to 30 days after five years’ service; pro-rata for part-time.
* Flexible benefits and family-friendly policies, including options to buy/sell leave, and access to childcare support schemes where eligible.
* Pension options and extensive training and development opportunities.
* Networks for employees from minority groups and allies.
* Paid paternity, adoption and maternity leave; free annual sight tests for computer users.
Capabilities and recruitment process
Leadership experience will be assessed via a Statement of Suitability and interviews. Please describe your suitability, demonstrating transferable skills, knowledge and experience against the essential criteria. Use real-life evidence from work, education or volunteering. Interviews are expected to be in person on a date to be confirmed. Behaviours assessed include: Making Effective Decisions, Leadership, and Communicating and Influencing. You will be asked about strengths during the process. You must ensure that any evidence submitted is truthful and non-plagiarised. If you have concerns about accessibility in the recruitment process, the Civil Service offers adjustments for disabled candidates who meet the minimum criteria.
Security and eligibility checks
Baseline Personal Security Standard (BPSS) will be required.
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