Customer Service Administrator - Part Time
Join to apply for the Customer Service Administrator - Part Time role at Shawbrook
Customer Service Administrator - Part Time
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Join to apply for the Customer Service Administrator - Part Time role at Shawbrook
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Shawbrook provides finance to a wide range of customer segments that value the premium experience, flexibility and certainly we deliver. We are a purpose-led organisation, with a focus on delivering long-term sustainable value for all our stakeholders.
We have a diversified offering, with our innovative lending propositions tailored to meet specific customer needs in carefully selected markets across SME, Real Estate and Personal. Our products range from complex structured credit facilities for growth-focused businesses to mortgages for professional landlords and property investors, as well as simple loans for consumers delivered digitally. We fuel our lending through customer deposits, which we attract by delivering a premium experience, choice and consistently great value to smart savers.
The business model we have created is unique and difficult to replicate, with our ‘best of both’ approach combining deep human expertise with advanced digital, tech and data capabilities. This combination not only allows us to deliver excellent customer experiences, but to do so efficiently and at scale. We are proud of our innovative and agile culture, which drives consistently high employee engagement scores and makes Shawbrook an attractive destination for the best talent. If you’re willing to roll up your sleeves, contribute new ideas and believe anything is possible, you’re our kind of person.
Work with us because you:
* Want to be part of a bank built for the dynamics of the modern world
* Relish a challenge and enjoy a fast-paced, innovative and hardworking culture
* Enjoy finding new and better ways to solve complexity and make things happen
* Want to belong to a diverse culture that stands shoulder to shoulder with minority and underrepresented groups
* Care about society and the environment and want to be part of a business that cares too
* Want to continue to grow professionally and be the best version of yourself
The Role & Responsibilities
** 30 hours per week **
The role is to work as part of a team to ensure the timely and accurate administration of the Bank’s savings products, direct liaison with the customer on the telephone and by correspondence, ensuring accuracy always and that laid down processes and procedures are appropriately followed.
* Account servicing including responding to secured messages, Maturities, cheque processing & notice requests.
* The processing of advices to put accounts on notice to withdraw / close and the subsequent processing of withdrawals and closures.
* The vetting of application and reviewing ID to ensure compliance with Money Laundering policy, performing e-id checks where appropriate.
* The processing of all changes to customer static data.
* To keep electronic filing in order at all times.
* Dealing with customer product enquiries via the telephone and furnishing them with accurate product information in answer to their queries. Circa 20% of the role although flexibility will be paramount to ensure customer demands are met and skills are continually honed.
* To identify areas of improvement in relation to the customer journey.
* To keep within SLA for regulated tasks such as ISA transfers
* To keep up to date with Shawbrook products, rates and T&Cs both personal and business.
* To represent the Shawbrook brand in a professional and confidential manner.
The Person
* Experience in customer service or administrative role
* Excellent verbal and written communication skills
* Strong problem-solving abilities and attention to detail
* Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
* Ability to multitask and prioritise in a fast-paced environment
* Strong organizational skills and time management abilities
* Customer-focused mindset with a friendly and empathetic approach
* High school diploma or equivalent
* Ability to work collaboratively in a team environment
* Adaptability to changing customer needs and company procedures
Reward
Your Wellbeing - We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include:
* Market leading family friendly policies such as access to our Maternity, Adoption and Paternity policies from Day 1 of your employment
* Free access to Headspace, a mindfulness & meditation digital health app
* Free access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopause
* EAP (Employee Assistance Programme) - Offering you support on a wide range of subjects including financial concerns, mental wellbeing and more general queries around family, work, housing, and health
* Cycle to work scheme
* Discounts on gym membership
Your Lifestyle - It’s important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when you’re enjoying your leisure time.
* Minimum of 27 days holiday per year
* Option to buy or sell holiday days through our flexi-holiday scheme
* Discounts on gym membership nationwide
* Access to discounts on a range of high street and online brands
* Community support and charitable giving
Your Contribution - We’re focused on rewarding those that go the extra mile in helping us achieve our goals.
* Participation in our annual discretionary bonus scheme designed to reward your contribution to our success
* Proudly Shawbrook recognition scheme focused on recognising our role models and thanking our colleagues for a job well done
Seniority level
* Seniority level
Associate
Employment type
* Employment type
Part-time
Job function
* Job function
Finance
* Industries
Banking and Financial Services
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