Overview
An exciting opportunity has arisen for a 6 month fixed term contract Patient Pathway Administrator (PPA), based at Abbeyfields, Bishops Court, Abbeyfields Road, Nottingham (NG7 2SZ).
We are looking for an enthusiastic and conscientious team player, who can work well under pressure and have the ability to prioritise their own workload. Working as part of a team, the post-holder will support the provision of a high-quality administrative service to a range of specialties. Successful candidates will be expected to ensure all clinical correspondence is typed and processed within specified timescales and be able to demonstrate a flexible approach to the role. Please apply as soon as possible as the post will be closed once a certain number of applications have been received.
In addition to the summary below, you will need to familiarise yourself with the full Job Description and Person Specification documents attached to this advert.
Duties and responsibilities
* Duties will primarily include audio typing clinical correspondence, dealing with incoming mail, as well as communication with clinicians and colleagues.
* Accurately and efficiently listen to dictated letters from supplied scripts, amending and correcting grammar as required.
* Accurately transcribe clinical letters using Big Hand, producing high quality work within defined deadlines.
* Establish and maintain admin systems/databases.
* Dealing with incoming mail, results/reports management.
* Ability to navigate hospital information systems, e.g. Nerve Centre, NotIS, etc in order to obtain information on appointments and obtain test results.
* Use judgement and initiative to prioritise the importance/urgency of particular requests within defined guidelines.
* Answer telephone queries and escalate appropriately.
* Ability to exchange sensitive or contentious information with diplomacy and in a confidential manner.
* To undertake other specialty specific duties in accordance with Trust policies and procedures to facilitate the patient pathway.
* Adapt a flexible attitude to meet the needs of the service, taking into consideration each department’s unique specialty and the subsequent requirements of such specialist services.
* Provide cover for Patient Pathway Administrator colleagues during times of sickness and annual leave.
* Promote an open friendly working environment.
Additional information
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
Please refer to the job description and person specification attached to the advert for the full details.
This advert closes on Sunday 15 Feb 2026
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