WHO ARE WE
At Pan Pacific London, luxury meets excellence and we
invite you to be part of it. Graceful
and refined, the hotel seamlessly combines thoughtful design, innovative
wellness and a range of dining and drinking experiences, all conveniently
located near Liverpool Street Station in London's prestigious Square Mile.
With 194 rooms and 43
suites, including the opulent Pan Pacific Suite, we redefine modern
hospitality. Guests can unwind at SENSORY
Spa & Wellbeing, our dedicated wellbeing floor,
complete with an infinity pool, a high-performance gym and indulgent spa treatments.
A
sanctuary of comfort and sophistication,
Pan Pacific London invites guests to experience the very best of the
city and to discover its hidden gems, both old and new.
ABOUT YOU
We are looking for a passionate and proactive People
& Culture Coordinator to become a valued member of our outstanding People & Culture team at Pan Pacific
London.
You bring
confidence, empathy, and professionalism to every interaction, whether with
guests or colleagues. Calm under pressure and committed to excellence, you take pride in creating memorable
experiences at every opportunity.
If you are detail-oriented, take genuine pride in
your work, and consistently put people at the heart of everything you do,
we would be delighted to hear from you.
JOB SUMMARY
This
entry-level role is ideal for someone starting their HR career who enjoys
helping people, supporting colleagues, and keeping HR processes running
smoothly. As a People & Culture Coordinator in our People & Culture
department, you will contribute to creating an exceptional employee
experience by supporting onboarding, HR administration, employee compliance
checks, and general culture and wellbeing initiatives. Success requires not
only strong organisational skills but also kindness and empathy, which help
build trust, support colleagues, and nurture a positive workplace culture. Your
responsibilities will include, but are not limited to:
· Maintaining accurate employee records and data across
HR systems (including Fourth Hospitality) and providing general administrative
support to the People & Culture team.
· Supporting the onboarding and offboarding processes to
ensure a smooth, welcoming, and positive experience for all employees.
· Conducting Right to Work checks for new joiners and
ensuring ongoing compliance for the existing team.
· Assisting with day-to-day employee queries, providing
clear, kind guidance on HR processes and policies.
· Helping to organise Social & Wellness activities
and encouraging team engagement.
· Assisting with employee relations tasks, including
scheduling meetings, preparing reports, and maintaining confidential
documentation.
YOUR BENEFITS WORKING AS A PEOPLE &
CULTURE COORDINATOR AT PAN PACIFIC LONDON
At Pan
Pacific London we take pride in our close-knit culture, commitment to
development and focus on wellbeing. As part of our team, you will enjoy:
·
Access to Mental Health
First Aiders
·
An extra day off to
celebrate your birthday
·
Cycle to Work Scheme
·
Employee Referral Scheme
·
Season Ticket Loan
·
Enhanced Maternity and
Paternity Policies
·
Eye Care Voucher Scheme
·
Social and Employee
Wellness Activities
·
Employee Assistance
Programme, including 24/7 virtual GP and financial advisors
·
Two hotel-wide social
events per year, plus additional team gatherings
·
Flexible Work Policy
·
Complimentary dry
cleaning for uniforms and work attire
·
Reward and Recognition
Programmes including Star of the Month, Manager of the Quarter, and Star of the
Year
·
Guest Experience
Programme
·
50% Discount on Food and
25% Discounts on Beverage at Food & Beverage outlets at Pan Pacific London
·
30% Discount on internal
spa treatments
·
30% Discount on Food
& Beverage across Pan Pacific Hotel Group properties
·
Friends & Family
rates at Pan Pacific London and across Pan Pacific Hotels Group
·
Complimentary meals
prepared daily by our chefs
·
Two fully paid Study
Days per year (in addition to annual leave)
·
Two fully paid Volunteer
Days per year (in addition to annual leave)
·
Career Progression,
we’re committed to coaching and supporting your internal development within Pan
Pacific Hotels Group
·
Additional perks through
YuLife
·
Dedicated discounts with
local eateries
ABOUT PAN PACIFIC HOTELS GROUP
Operated by Pan Pacific Hotels
Group, Pan Pacific Hotels and Resorts is a global luxury brand with nearly 30
hotels and serviced suites across 22 cities in Asia Pacific, North America, and
Europe, including seven new openings by 2025. Renowned for
sincere and graceful service, Pan Pacific is the trusted choice for guests
seeking refined, memorable experiences.
Join Our Family in the Heart of
the City
Pan Pacific London, a Forbes Travel Guide Five-Star property, is proudly
located in the vibrant heart of the City. We are honoured to have received
multiple prestigious accolades, including:
·
Hotel of the Year – Group (2023) | Catey Awards
·
Hotel of the Year – London (2022/2023) | AA Hospitality
Awards
·
Forbes Five-Star Rating | 2022/2023
·
Forbes Five-Star Rating | 2023/2024
·
Forbes Five-Star Rating | 2024/2025
·
Forbes Four-Star Rating – SENSORY Wellbeing | 2023/2024
·
Forbes Four-Star Rating – SENSORY Wellbeing | 2024/2025
Be part of something
extraordinary, where excellence is recognised, and hospitality is redefined.
Eligibility: All applicants for the role of People & Culture Coordinator must
have the legal right to live and work in the UK without any restrictions. Proof
of eligibility will be required at the interview stage.