Job Description
Job Title: Infrastructure & Systems EngineerRole Overview
This is a technical role responsible for ensuring the smooth operation and continuous improvement of a self-hosted cloud infrastructure and associated technologies. The successful candidate will work collaboratively within a team environment, managing multiple concurrent tasks across a diverse technology stack.
The role includes participation in an on-call rota and occasional out-of-hours support, including evenings and weekends, in line with team practices.
Key Responsibilities1. Infrastructure Administration (60%)
* Manage and maintain physical servers and storage infrastructure to meet performance targets and Service Level Agreements (SLAs).
* Monitor internal and external applications and infrastructure proactively, identifying and resolving issues or escalating where necessary.
* Collaborate with analysts to maintain systems in line with agreed standards and priorities.
* Maintain accurate technical documentation and support user training where required.
* Ensure adherence to system housekeeping and operational procedures.
2. Systems Development & Improvement (25%)
* Analyse systems to ensure scalability, capacity, and future readiness.
* Contribute to the design and evolution of technical architecture.
* Identify opportunities for innovation and service improvement.
* Support major systems projects across the full lifecycle (planning, analysis, design, development, testing, and implementation).
* Gather and document system requirements, evaluating software solutions where needed.
* Troubleshoot and enhance existing systems.
* Stay up to date with emerging technologies and industry developments.
* Collaborate with internal and external stakeholders to deliver new technologies and services.
3. Infrastructure Support (15%)
* Ensure reliable operation of IT infrastructure by working closely with support teams, developers, and suppliers.
* Respond to escalated incidents, diagnose issues, and implement appropriate solutions.
* Maintain availability of critical systems and applications.
* Identify recurring incidents and contribute to problem management processes.
Reporting & Relationships
* Reports to: Infrastructure Services Team Leader
* Direct Reports: None
Key Stakeholders
* Internal: Senior Management, Project Managers, Developers, Testers, Production & Support Teams
* External: Suppliers and Client Representatives
Qualifications & Certifications
* MCTS, VCP (Desirable)
Skills & ExperienceTechnical (Essential)
* Minimum 8 years’ experience in technical support and implementation roles
* At least 2 years providing 3rd line support
* Strong problem-solving and analytical skills
* Experience supporting diverse hardware and software environments
* Linux system administration (including backups and software deployment)
* Virtualisation platforms (e.g. VMware vSphere, KVM)
* Storage technologies (e.g. Dell PowerStore, Cohesity, Nasuni; block and file storage)
* Containerisation (Docker, Kubernetes)
* Windows and Linux systems administration
* Experience providing helpdesk-style support to users
* Ability to translate user requirements into technical solutions