Overview
Believe in People?
The best people have one thing in common.
They care.
Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options.
Our core values are ‘Be open, be compassionate and be bold’and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential.
Where: Dudley
Hours: Full Time, 37.5 per week
*Please note: Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.
Responsibilities
* As first point of contact within the service, to ensure that telephone calls and visits from service users, outside agencies and Change Grow Live Staff are dealt with promptly and courteously, transferring calls to appropriate personnel when necessary.
* To ensure effective processing of correspondence/ data entry as required.
* To collate, monitor and report data/information & statistics as required.
* To ensure that admin, record-keeping, and communication within the project are maintained.
* Work flexibly across operational sites as required.
About You
* Knowledge of general office procedures.
* IT literacy including proficiency in word processing, excel spreadsheets and data entry.
* Good interpersonal skills and a willingness to work flexibly as part of a team.
* The ability to respond to appropriate requests for assistance, maintaining confidentiality whenever necessary.
* Solid numeric skills.
* Good organisational skills
Benefits
* 25 days holiday (+ bank holidays) rising by 1 day for each year’s service (Capped at 30 days)
* Flexible working arrangements
* Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme
* Contributory pension scheme
* A great selection of benefits incl. discounts for shopping, cinema, holidays, etc.
* A friendly and supportive team
* Training, career development & progression opportunities
* Participation in our refer-a-friend scheme
Salary is subject to review in line with the 2025/26 pay award.
Salary Range (pro rata if part time)
CGL SPOT (20) (£26,091.00 - £26,091.00)
ILW / OLW /Fringe
N/A - Outside London Weighting Area
Interview Date
27/5/2026
Closing Date
18/5/2026
Contact
Laura Iceton | Laura.Iceton@cgl.org.uk
This post is subject to a Disclosure and Barring Service (DBS) Scheme check at a basic level.
Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions. More information about eligible roles and occupations can be found here: Skilled Worker visa: Overview - GOV.UK
#J-18808-Ljbffr