We're looking for a Technical Support Engineer to join our expert Tech Support team, providing hands-on, high-quality support across H&B's internal systems, devices, and users. If you thrive in a fast-paced technical environment and love solving complex problems, this is your chance to help shape the future of tech at one of the UK's most established brands.
What You'll Do
* Deliver first-class IT support to internal users onsite, via call, chat, and email.
* Own and resolve tickets through our internal service management platform.
* Act as a 2nd-line escalation point for the Service Desk and provide overflow support when required.
* Troubleshoot Windows, MacOS, iOS, and Android devices, alongside core business applications.
* Manage patching, software distribution, device provisioning, and user onboarding.
* Support the delivery of internal IT projects and new system implementations.
* Contribute to our technical knowledge base and help upskill colleagues.
* Provide walk-in support as the first point of contact in our London office.
The Person
* Experience in a 1st/2nd Line IT Support, IT Operations, or MSP environment.
* Strong working knowledge of Windows, MacOS, iOS, Android, Office 365, Microsoft Defender, Azure Active Directory, and MDM platforms.
* Technical certifications or equivalent expertise (e.g., Microsoft, ITIL).
* Proven ability to troubleshoot effectively in a dynamic environment.
* Professional communication skills with a customer-first approach.
* Self-motivated mindset with strong organisational skills and integrity.
Bonus points for:
* Experience with retail systems, POS, or CDE hardware.
* Skills in infrastructure, networking, security, scripting, or project delivery.
* Cross-disciplinary or service-based technical experience that brings fresh perspective.
This role will require you to be onsite at our London Hub 5 days a week!
Join us and help build the future of wellness tech at H&B.
Apply now and be part of something transformative.
Benefits
Technology Incentive Scheme - we offer different bonus schemes for all grades in Technology, starting at 10%.
Learning and Development opportunity with Holland & Barrett is a great base for career development long term.
Career progression
Pension company contribution - 3 & 5%
Your wellbeing is paramount so you can get away and take 28 or 33 Days Holiday per year.
Refer and Earn Scheme - as we're growing you can earn money by referring people to join us from your network.
Epic Extras gives you access to exclusive benefits, free advice and savings from a range of retailers and providers.
Stay healthy with Discounted Products - from day one you'll get a 25% discount (on top of other promotions) when you shop at H&B on anything that you buy.
We all need a little help sometimes, so we offer Free 24/7 Confidential Advice & Colleague Welfare.
Mental Health First Aiders - we have lots of qualified Mental Health First Aiders because its all about your health & wellbeing.
We have colleague Reward and Recognition Schemes, so your hard work and loyalty won't go unnoticed.
And many more!