Planner
Location: Cheam
Salary: Starting salary is GBP29,724
Hours: 8am - 5.30pm, Monday - Friday.
Job type: Full-time, permanent
Bridge Recruitment is helping one of our established clients recruit for an experienced Planner to join their ever-expanding team.
Responsibilities of the Planner:
· Effectively planning engineers work
· Take ownership of your engineers' daily workload
· Inbound calls from the engineers on the dedicated Engineer Line
· Monitor engineers are ready for work and dispatch unallocated works
· Check previous day has no outstanding works
· Ensure all works are planned and completed within the contracts SLA
· Managing the Action Lists that Planners are responsible for
· Scheduling appointments with customers
· Proactively work towards the reduction of incoming complaints
· In the event of absence, manage and monitor any changes to works scheduled
· Keeping customers informed and updated
· Support all team members in all tasks
· Ensure all daily tasks are completed
Requirements of the Planner:
· Excellent communication skills, both written and verbal on all levels
· Ability and willingness to step up to cover next level tasks
· Proactive approach
· Innovative whilst working within agreed structure
· Flexible and ability to adapt to change
· Committed to delivering exceptional service delivery both internal and external
· Maintain an efficient, professional and team focussed attitude at all times
· Trustworthy and able to promote a confidential environment
· Customer focussed
· Ability to work within and follow company and client's policies and procedures
· Excellent planning and organisational skills
If you feel like you meet the above criteria for the Planner role, then please apply now