Job description:
We are seeking a dynamic and experienced Retail Manager to lead our team in delivering exceptional customer service and driving sales performance. The ideal candidate will possess strong leadership skills, a passion for retail, and the ability to communicate effectively with both customers and team members. As a Retail Manager, you will be responsible for overseeing daily operations, managing staff, and ensuring that our store meets its sales targets while providing an outstanding shopping experience.
Key Responsibilities
* Sales and Profitability
Drive sales to meet or exceed store sales targets.
Develop and implement strategies to increase customer traffic, maximise sales, and improve profitability.
Monitor key performance indicators (KPIs) and analyse sales performance.
Identify opportunities for growth, address underperformance, and adjust sales tactics as needed.
* Customer Service
Ensure that customers receive excellent service by providing a welcoming environment and maintaining high service standards.
Handle customer complaints and inquirie...