Overview
Leisure Operations Manager. Awesome people are crucial to making our awesome clubs run smoothly. Working alongside the Leisure Club Manager, you’ll keep our clubs running like a well-oiled machine. It’s your job to keep both our members happy, through efficient process and a dedication to customer excellence. You’ll lead a team of fitness-focused crew to ensure you’re getting the very best out of the people around you. A natural leader, you’ll understand what makes a workplace great, and motivate your teams to push boundaries through killer customer service, seamless operations and a passion for all things fitness. You’re super organised, so you’ll have no problem multi-tasking to ensure all key areas are tackled, from managing the poolside to coaching members on the gym floor. You have a passion for helping others perform to their maximum potential, whether that’s a member aiming to smash their goals or a team member keen to carve out a solid career in the fast paced fitness industry. They’ve got your back. And we’ve got yours. Ready? Work, Grow, Play!
Here at Village Hotel Club we are all about embracing personality, individualism and fun. Forget stuffy hotels built around formality, pomp and ceremony. We create lively, modern spaces for our guests to work, eat, relax, play and exercise.
With hotels from Aberdeen to Bournemouth and more opening soon, we rely on you to deliver service that puts us head and shoulders above the competition. Join us and we can offer you benefits* such as…
Responsibilities
* Work alongside the Leisure Club Manager to keep clubs running smoothly and to a high standard of member experience.
* Keep members happy through efficient processes and a dedication to customer excellence.
* Lead a team of fitness-focused crew, motivating them to perform at their best and develop strong customer service.
* Be highly organised and multi-task to cover key areas from poolside management to gym-floor coaching.
* Support members in achieving their goals and help team members build solid career foundations in the fast-paced fitness industry.
* Contribute to a positive, fun, inclusive work environment and support continuous improvement.
Benefits
* Complimentary full leisure club membership for you and a family member or friend worth £1500 annually.
* Employee Discount on overnight stays at Village Hotels starting from £35 based on 2 sharing.
* 50% discount on Food and Drink purchased on or off shift at any Village Hotel.
* Exciting training platform with gamified learning.
* Discounts and cashback offers on many High Street Brands.
* A range of Well-being and Healthcare benefits.
* Financial wellbeing support via Salary Finance.
* Employee Assistance Programme.
* Flexible working hours.
* A fun, supportive and inclusive work environment with loads of Development opportunities.
* Regular team events with our BIG People days monthly.
* Excellent Reward and Recognition Incentive schemes.
* Monthly well-being programme for all employees to support your mental health.
* Anniversary rewards for key milestones of service.
* Holiday Purchase scheme.
* Birthday day off.
* Electric car salary sacrifice scheme.
* *T&C’s apply based on your contract.
Qualifications
* Own it!
* A passion for leisure and fitness.
* Expert knowledge of leisure operations.
* Attention to detail and a drive to ensure that the highest levels of member experience are consistently delivered.
* Motivational and passionate about developing and nurturing your team.
* Please note: All offers are subject to a successful DBS check in this role.
Come and be part of something new & something special - Work, Grow & Play the Village Way!
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