Job Description
First impressions are everything! As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
What you will be doing:
* Greet, check in, check out, respond to requests, and settle accounts while providing exceptional service
* Willing to work morning or afternoon shifts according to the needs of the business
* Enroll our guests in Accor Loyalty Membership
* Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
* Take every opportunity to be a “salesperson” by active selling of special promotions and facilities available within the Hotel
* Service focused personality is essential; experience is an asset
* Dealing with guest complaints following Mercure standards
* Great communication with all departments
* Making sure all important information is passed to the next shift and your colleagues
* Assure the task list has been done
* Being proactive in sorting-out problems
* Working with Opera or related systems is a plus
* Fluency in English
Qualifications
Your experience and skills include:
* Greet, check in, check out, respond to requests, and settle accounts while providing exceptional service
* Take the initiative to add a personalized experience
* Dealing with payments (credit cards )
* Communicate with guests by email and on the phone
* Problem solving
Service focused personality is essential
Additional Information
Experience is an asset
Prior experience working with Opera or a related system
Additional languages are a plus
Your team and working environment:
The Hawkwell House team embodies Mercure’s welcoming and locally inspired culture, creating a warm, authentic environment where guests and colleagues feel at home. Our property blends charm, character, and genuine hospitality in everything we do.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
PERKS FOR YOU:
* Employee benefit card offering discounted rates at Accor worldwide
* Free and delicious meal breaks on duty
* Complimentary stays in the UK and North Ireland
* Friends & Family discounts
* 50% food discounts in our restaurants
* Pension Scheme
* Health Insurance
* Cycle-to-work scheme
* Staff Uniforms Provided
* Learning programs through our Academies
* Opportunity to develop your talent and grow within your property and across the world!
Candidates must have the right to work in the UK