We are currently recruiting for AO's for our client based in Antrim. The successful candidates will be required to start once the vetting paperwork and ANI completed.
Start date: 21 st November
Rate of pay: £13.75ph
Duration: up to 51 weeks
Hours of work : Full time 37 Hours per week ( Mon to Fri )
No holidays can be accommodated in the first 12 weeks of employment due to the training for this role.
Key Responsibilities:
Based within the Front line Office, reporting directly to a First Contact Team Manager, you will act as the first point of contact for claimants, and will be responsible for progressing Universal Credit Claims.Job role -
* Work as part of a multi-functional administrative team.
* Be the first point of contact for claimants who have queries.
* Gather accurate information and ensure that claimants provide the necessary documentary evidence.
* Confirm claimant's identity.
* Ensure claimants are aware of their responsibility to report future changes.
* Take appropriate action in reporting and logging all incidents of unacceptable customer behaviour.
* Provide advice and guidance, explaining policies and procedures and actively eliciting information from potential claimants. At times this will involve dealing with difficult customer situations.
* Signpost the claimant to the relevant support.
Please note full attendance will be required on a 13 days mandatory training course with no leave permitted.
Training will involve travel to another area.
Essential Criteria applicants must have:
* five GCSE/GCE passes (at A, B or C) with Maths and English.
( Proof of certs required )
* Excellent IT skills, including use of Microsoft Word and Excel.
* Excellent communication skills.
* Proven ability to use own initiative.
Please send your CV via the link or to
Therecco